nordicnest.com

Reviews:

Thank you for your review We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest

Thank you for your review, We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support. Best regards, Nordic Nest

Thank you for your review, We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out. Thanks again, Sincerely, Nordic Nest

Dear Customer, thank you for your feedback! We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this. One of our customer service representatives will be contacting you shortly to find the best resolution for this. Kind regards, Nordic Nest Team

Dear customer, Thank you very much for your review. I'm sorry to see that you haven't heard anything about your return yet! Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest

Dear Customer, thank you for taking your time to leave feedback. We are sorry to hear you had this unfortunate experience. I will make sure to forward this case to our claims department and ask them to help you further with this, of course it is very important for us that our customers are happy with the items we send them. One of our claims representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear Customer, Thank you for your review! We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards. Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter. As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further. We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers. Best regards, Nordic Nest

Dear Customer, Thank you for your positive feedback regarding our product range and the satisfaction you found in your new blanket/throw. We're delighted to hear that you appreciate the quality and discounts we offer. However, we are genuinely sorry to learn about the less-than-ideal delivery experience you had. Your feedback is valuable, and we apologize for any inconvenience caused by the extended delivery time and the lapse in communication. We understand the frustration caused by the incorrect delivery information, and we deeply regret any confusion it may have caused. This is certainly not the level of service we strive to offer, and we take your concerns seriously. Best regards, Nordic Nest

Thank you for your review, We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know. Best regards, Nordic Nest

Dear Customer, Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear customer, Thank you for your feedback. We're very sorry that you've had this unfortunate experience. In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this. Of course we take your feedback very seriously and try to improve ourselves in this. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear Customer, We appreciate your honest feedback, and we apologize for any disappointment and inconvenience you experienced with your Pixie cups and jug. We sincerely regret that the items did not meet the expected dishwasher-safe standards, and we acknowledge the flaw in the jug's glaze. We're pleased to hear that our customer support was able to provide a resolution by refunding the mugs and replacing the jug. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. If there's anything else we can do to make amends or if you have further feedback, please don't hesitate to contact us. We hope you might consider giving us another chance in the future to provide you with a more positive experience. Best regards, Nordic Nest