nordicnest.comReviews:
2,354 reviews in the last 12 months9,657 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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May 15, 2023
Verified review
Don’t use from UK
Poor quality glassware and a convoluted returns process for UK customers that makes the experience poor when it goes wrong.
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Answer by nordicnest.com
May 23, 2023
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that the delivered items did not meet your expectations. The glasses that you received are a bit thinner because they are mouth blown, but if something were to happen to them during of after shipment, we would of course make sure to help you solve the issue. We are also sorry that our return policy from the UK is a bit more difficult. Of course we always strive to have the best customer service and our returns are a part of that. We are always working on new ways to make the processes a bit easier.
I can see that you have been in contact with my colleague, but if there is anything else we can do to help you further, please do not hestitate to contact our customer service again.
Have a lovely day!
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jun 16, 2023
Verified review
the carpet i purchased is very poor quality but i am unable to return it unless i pay very high shipping fees
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer,
Thank you for your review!
I'm very sorry to hear that the item you received did not have the quality you expected.
Of course we always want to offer our customers the best quality and customer service. Please reach out to our claims department to receive help with the item, we will be happy to help you!
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Have a returns label for the uk. Still have £200 worth of products I can’t return because I have no label.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review, and we sincerely apologize for any inconvenience you're facing regarding the returns process.
Regrettably, due to recent changes related to Brexit, we are currently unable to provide prepaid return labels for returns to the UK. We understand the importance of a smooth returns experience and are actively exploring alternative solutions to facilitate the return of your products.
We appreciate your understanding during this transitional period and thank you for your patience as we strive to improve our services.
Best regards,
Nordic Nest
Aug 5, 2023
Verified review
the matts I bought for kitchen table remain stained after cleaning, not happy with them at all
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear your new placemats do not meet your expectations. One of our customer service representatives will be contacting you shortly to assist you with this.
If you ever have any questions or need any assistance, you are always welcome to contact our customer service and we will be more than happy to assist you.
Best regards,
your Nordic Nest
Jan 5, 2024
Verified review
Very nice selection of products that you cannot get anywhere else.
Slow to deliver.
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Aug 25, 2023
Verified review
Lovely products but won’t buy from them again as returns from the UK cost too much.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for taking the time to share your feedback with us. We're happy to hear that you found our products lovely!
We understand your concern regarding the cost of returns from the UK, and we apologize for any inconvenience this may have caused.
At Nordic Nest, we strive to provide a seamless shopping experience, and your satisfaction is very important to us. We hope you might reconsider and give us another chance in the future. Rest assured that we are committed to addressing your concerns and making your shopping experience with us as enjoyable as possible.
Kind regards,
Nordic Nest
Oct 27, 2023
Verified review
Worst shop experience ever
Poor communication poor service huge shipping delay, never coming back again
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
Lovely item, but holes are far to big for bottles so they have to sit in top
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review!
We regret that the product didn't perfectly suit your soap bottles, but we're delighted to know you still found a use for them!
Wishing you a wonderful day!
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Nov 24, 2023
Verified review
Good but slow but that’s probably the fault of brexit
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. We are sorry to hear that the delivery was not as fast as you had hoped. We have found that it took 5 working days for the package to arrive, which is well within the estimated delivery time, as UK deliveries are estimated to take 4-6 working days.
We hope that despite this, you are satisfied with your purchase and we will hear from you again in the future!
We wish you a great day!
your Nordic Nest
Dec 8, 2023
Verified review
very slow to ship and very slow to respond to emails
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Oct 6, 2023
Verified review
Please pack better.
Don't demage every time.
Thanks.
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Dec 15, 2023
Verified review
Time taken for delivery longer than anticipated
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Sep 15, 2023
Verified review
Way too expensive compared to comoet
Way too expensive compared to competitors
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Answer by nordicnest.com
Sep 21, 2023
Dear Customer,
Thank you for your comment.
We do our best to offer competitive prices for our customers while respecting the contracts we have with our suppliers.
Of course we take your feedback very seriously and try to improve ourselves in this.
We wish you a great day!
Best regards, Nordic Nest
Dec 23, 2023
Verified review
Very expensive for such thin fabric
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Aug 4, 2023
Verified review
Returned item but no refund issued.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have not received your refund.
If you have arranged a return and are experiencing issues with receiving your refund, you are welcome to contact our customer service and we will be more than happy to assist you with any issues. One of our customer service representatives will be contacting you shortly to assist you with this.
In the meantime, we wish you a lovely day!
your Nordic Nest
Nov 24, 2023
Verified review
misrepresentation of brands on site
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Answer by nordicnest.com
Dec 15, 2023
Thank you for bringing this to our attention. We sincerely apologize for any misrepresentation and would appreciate more details to address and rectify the issue. Your feedback helps us improve, and we want to ensure your experience aligns with our commitment to accuracy. Please feel free to share more information or contact our customer support directly.
Sincerely,
Nordic Nest
Jun 16, 2023
Verified review
It arrived broken the item ordered
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest