nordicnest.com

Reviews:

Dear Customer, Thank you for your review! We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards. Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter. As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further. We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers. Best regards, Nordic Nest

Thank you for your review, We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know. Best regards, Nordic Nest

Dear Customer, Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear customer, Thank you for your feedback. We're very sorry that you've had this unfortunate experience. In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this. Of course we take your feedback very seriously and try to improve ourselves in this. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience and that the return has taken so long to arrive in our warehouse. We are currently working on better methods for returns from the UK, but we are very sorry for the inconvenience this has caused you. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest

Dear Customer, Thank you for your feedback. We're very sorry that you've had this unfortunate experience. In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. We can see that you have found a satisfactory solution with one of our customer service representative. You are always welcome to contact us again if needed Kind regards, Nordic Nest

Dear Customer, Thank you for taking your time to leave your feedback and our apologies for the inconvenience you've experienced with our customer service and returns process. Your feedback is crucial to us, and we are committed to making improvements to better serve our valued customers. We understand your frustration with the delayed response and the extended refund processing time. One of our customer service representatives will be reaching out to assist you with this issue shortly Your patience and feedback are greatly appreciated. Best regards, your Nordic Nest

Thank you for your review, We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support. Best regards, Nordic Nest

Dear Customer, We apologize for the inconvenience you've experienced with the shipping of the pots, both the original and the replacement. It's truly regrettable that they were shipped overseas without proper padding or wrapping on both occasions. We understand how frustrating and disappointing this must have been. We will investigate what went wrong in our shipping process to ensure that such a mistake doesn't happen again in the future. I will reach out to you as soon as possible to help you further with this. Kind regards, Nordic Nest

Dear Customer, We appreciate your feedback, and we apologize for any inconvenience you've experienced with your orders. We understand the frustration caused by breakages in your previous shipment, and we're genuinely sorry for any repeat inconvenience. Upon reviewing our records, we couldn't find any recent communication from you regarding the non-receipt of your items or the damaged items from your previous order. We sincerely want to address this promptly and find a resolution for you. Please reach out to our customer support team with your order details, and we'll investigate the matter to ensure you receive the items you've ordered. Your satisfaction is our priority, and we're here to assist you in any way we can. Thank you for bringing this to our attention, and we look forward to resolving the issue swiftly. Best regards, Nordic Nest

Dear Customer, We appreciate your feedback, and we sincerely apologize for the inconvenience caused by the repeated breakages of your pots. It's disheartening to hear about the packaging issues and the delay in our customer service response. We understand the importance of receiving products in pristine condition, and we're truly sorry that we fell short in this regard. We're pleased to hear that our customer service was able to provide a full refund, but we acknowledge the frustration you experienced throughout the process. Your feedback is invaluable, and we will review and enhance our packaging procedures to prevent similar incidents in the future. We're committed to improving our services based on your insights. If there's anything else we can do to assist you or if you have further suggestions, please feel free to reach out. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Nordic Nest

Thank you for your review We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights. Best regards, Nordic Nest

Thank you for your review, We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction. Best regards, Nordic Nest

Dear Customer, Thank you for your feedback. We are very sorry to hear that the delivered items did not meet your expectations. The glasses that you received are a bit thinner because they are mouth blown, but if something were to happen to them during of after shipment, we would of course make sure to help you solve the issue. We are also sorry that our return policy from the UK is a bit more difficult. Of course we always strive to have the best customer service and our returns are a part of that. We are always working on new ways to make the processes a bit easier. I can see that you have been in contact with my colleague, but if there is anything else we can do to help you further, please do not hestitate to contact our customer service again. Have a lovely day! Best regards, Nordic Nest

Thank you for your review, We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction. Best regards, Nordic Nest

Dear Customer, Thank you for your review! I'm very sorry to hear that the item you received did not have the quality you expected. Of course we always want to offer our customers the best quality and customer service. Please reach out to our claims department to receive help with the item, we will be happy to help you! Best regards, Nordic Nest