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nordicnest.com
Reviews:

2,388 reviews in the last 12 months9,610 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Jun 16, 2023
 Verified review
It arrived broken the item ordered
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest
Dec 15, 2023
 Verified review
They have very bad communication
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review. We apologize for any communication lapses you've experienced. We're committed to improving and appreciate your feedback. If you have specific concerns, please feel free to share, and we'll do our best to address them promptly. Best regards, Nordic Nest
Sep 22, 2023
 Verified review
Having a problem with a return
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Answer by nordicnest.com
Sep 26, 2023
Dear Customer, Thank you for contacting us! I'm sorry to hear that you experienced some issues with your return. In the meantime, I can see that you have been in contact with one of my customer service colleagues and that he has helped you process the refund. If there is anything else we can help you with, please don't hestitate to contact us again, we will be happy to help you further! Best regards, Nordic Nest
Sep 15, 2023
 Verified review
Horrendous customer services
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Answer by nordicnest.com
Sep 21, 2023
Dear customer, Thank you for taking the time to leave a review about your experience with us. I am truly sorry to read that the service you received was not as good as you expected. Will contact you in order to see how can we amend this situation. Best regards, Nordic Nest
Dec 12, 2023
 Verified review
Deliver as advertised.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your comment. We are so sorry if the whole process with your order was not as you expected. We value your feedback and will use it to improve our services. Sincerely, Nordic Nest
Apr 28, 2023
 Verified review

Still waiting for one item. Ordered 2 months + ago..

Still waiting for
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Answer by nordicnest.com
May 4, 2023
Thank you for taking the time to rate our online shop. We are sorry to hear that you are still waiting for one item of your order. Our customer service will contact you to fix this situation. Our apologies for the inconveniences cause. Best regards, //Nordic Nest
Oct 20, 2023
 Verified review
Returns for free
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. We wish you a great day! your Nordic Nest
Dec 11, 2023
 Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services. Best regards, Nordic Nest
Nov 3, 2023
 Verified review
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Answer by nordicnest.com
Nov 16, 2023
Dear customer, Thank you very much for your review. We are sorry to see that you did not have a positive experience with us. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest
Apr 28, 2023
 Verified review
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Answer by nordicnest.com
May 2, 2023
Thank you very much for taking time to leave us a review! We are very sorry that your experience with us was not as expected. We would like more information so we will contact you to see what has happened and we would like to invite you to contact us in the same way whenever you need it. Best regards from Sweden!