nordicnest.comReviews:
2,388 reviews in the last 12 months9,610 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Mar 1, 2024
Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items.
Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences.
If you have any further concerns, please let us know.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
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Answer by nordicnest.com
Mar 7, 2024
Thank you for taking the time to feedback us.
One of our customer care representatives will contact you in order to figure this situation out.
We apologize for all the inconveniences you had with this order.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Still waiting for my order I made before Christmas!
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused.
Best regards,
Nordic Nest
Mar 15, 2024
Verified review
We never got the order and was very diss
We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time.
We would like to assure you that we always do our best and worked actively with the transport company in your case.
Apologies for all the inconveniences.
We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again.
Sincerely,
Nordic Nest
Mar 23, 2024
Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Mar 15, 2024
Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We are very sorry for the incident with your purchase.
The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience.
We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item.
If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you.
Sincerely,
Nordic Nest
Mar 22, 2024
Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest
Mar 22, 2024
Verified review
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Answer by nordicnest.com
Mar 28, 2024
Thank you for your review,
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Sincerely,
Nordic Nest
Feb 12, 2024
Verified review
Wonderful products, timely delivery. No complaints
Products are as described and arrive timely and in good condition. Shipping costs are excellent! The only thing I would improve is the packaging - sometimes I feel that they could be packaged a bit more securely, but so far everything has arrived in good condition, so I'm happy!
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Feb 9, 2024
Verified review
Well informed regarding the parcels
progress to the UK.
Item well made and easy to use, only criticism I have, I would have preferred finer grinding of both salt and pepper.
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Feb 23, 2024
Verified review
Problemfree purchase.
Bought a lovely, big Bedspread. The quality of it is very good and as desribed on website. All in all a problemfree purchase and quick dispatching of it as well.
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Feb 23, 2024
Verified review
the quality of the packing was great, item was lovely but delivery was slow . I buy a lot from europe and this is the slowest delivery by far
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Feb 9, 2024
Verified review
Found a nice European bier glass. Do better: the glass received was not exactly what I ordered (Holmegaard Stout bier glass).
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Feb 2, 2024
Verified review
They satisfied the order eventually.
Sadly the item came weeks after they committed to
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Feb 23, 2024
Verified review
Delivery on time and product per description.
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Feb 24, 2024
Verified review
Quick delivery! Packaging was perfect!
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Feb 9, 2024
Verified review
goods arrived well packed
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Feb 4, 2024
Verified review
Nice quality things
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Feb 16, 2024
Verified review
Funky design
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