nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Aug 11, 2023
Verified review
Lovely selection of items, but to return household things I had to pay and arrange a dpd return myself. I would be happy to pay if there was a returns portal through which to process it simply.
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Oct 13, 2023
Verified review
Unfortunately the vase I ordered was smashed to pieces upon delivery. The vase wasn’t protectively wrapped and the box it came in was in a bad state. It’s a shame as it was a lovely vase.
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Answer by nordicnest.com
Oct 18, 2023
Dear Customer,
Thank you for contacting us!
We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards,
Nordic Nest
May 5, 2023
Verified review
Nice products, large range. Not enough info in product description (eg dimensions are often missing), slow to respond to email, slow delivery and high delivery charges.
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Answer by nordicnest.com
May 5, 2023
Dear Customer,
Thank you for your feedback!
We are glad to hear that you're happy with our large range of products!
We are sorry to hear that the product descriptions aren't more detailed, if you have any specific items where information is missing, you're more than welcome to contact our customer service so we can add this information to our website!
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
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Nov 10, 2023
Verified review
Zero responses to emails - always have to call
Was also offered a £50 credit as a gesture of recompense from Lee - never received
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us.
It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received.
We take this matter seriously, and we want to address it promptly. I will reach out to you right away.
We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right.
Best regards,
Nordic Nest
Sep 15, 2023
Verified review
The 2 mugs that I ordered for my daughter in law in Scotland took weeks to get to her. Way after her birthday.
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us.
You are always welcome to contact our customer service team if you need any assistance.
Best regards,
Nordic Nest
Dec 15, 2023
Verified review
You sent me a marketing text message that I hadn't consented to. There was also no way for me to unsubscribe.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Nordic Nest
Nov 19, 2023
Verified review
I’m struggling to return from the uk. Stuck at customs and do not know how to proceed.
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are very sorry for the inconvenience caused in the return process.
We hope that our agent's assistance has helped you in the process.
Don't hesitate to contact us again if we can help you with anything else.
We wish you a great day!
your Nordic Nest
Aug 25, 2023
Verified review
Lovely products but won’t buy from them again as returns from the UK cost too much.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for taking the time to share your feedback with us. We're happy to hear that you found our products lovely!
We understand your concern regarding the cost of returns from the UK, and we apologize for any inconvenience this may have caused.
At Nordic Nest, we strive to provide a seamless shopping experience, and your satisfaction is very important to us. We hope you might reconsider and give us another chance in the future. Rest assured that we are committed to addressing your concerns and making your shopping experience with us as enjoyable as possible.
Kind regards,
Nordic Nest
Nov 10, 2023
Verified review
Lovely item, but holes are far to big for bottles so they have to sit in top
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review!
We regret that the product didn't perfectly suit your soap bottles, but we're delighted to know you still found a use for them!
Wishing you a wonderful day!
Best regards,
Nordic Nest
Nov 27, 2023
Verified review
Tarda mucho en mandar el pedido
Al día de hoy sigue el paquete en alemania
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Answer by nordicnest.com
Dec 15, 2023
Gracias por su comentario,
Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio.
Atentamente,
Nordic Nest
May 13, 2023
Verified review
no tracking, confirmation, missing package
I didn't receive tracking and I unfortunately have not received my package
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your review.
We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you.
One of our customer service representatives will be contacting you shortly to assist you with a solution.
Best regards,
Nordic Nest Team
Sep 15, 2023
Verified review
Shipping takes forever and the cost to ship to Canada is too expensive
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost.
You are always welcome to contact our customer service team and we will be happy to help you!
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Item arrived months late ... Customer Service not bad ... but ...
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your feedback.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
Best regards,
Nordic Nest
Nov 24, 2023
Verified review
Good but slow but that’s probably the fault of brexit
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. We are sorry to hear that the delivery was not as fast as you had hoped. We have found that it took 5 working days for the package to arrive, which is well within the estimated delivery time, as UK deliveries are estimated to take 4-6 working days.
We hope that despite this, you are satisfied with your purchase and we will hear from you again in the future!
We wish you a great day!
your Nordic Nest
Dec 8, 2023
Verified review
very slow to ship and very slow to respond to emails
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Oct 6, 2023
Verified review
Please pack better.
Don't demage every time.
Thanks.
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Aug 18, 2023
Verified review
My item was not delivered. I need to get a refund
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Dec 15, 2023
Verified review
Time taken for delivery longer than anticipated
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Dec 23, 2023
Verified review
Very expensive for such thin fabric
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