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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Dec 17, 2023
Verified review
Mixed bag - terrible logistics; decent customer service
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.
In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my delivery.
Customer services were slow in their response the first time but promptly refunded me the second time when I had enough of receiving smashed pots and asked for the refund.
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Sep 24, 2023
Verified review
poor 'rating'
There are many reasons for my 'rating'. Basically the company appears somewhat dishonest, in my opinion. Examples are:
-the 5% offer when signs up is a dishonest ploy to entice one to sign up. I signed up but was unable to use the 5%.
- customer service is possibly a BOT as the responses are poor and of no help.
- limited stock and big delays on receiving items even when paying extra for express. One order took over 6 weeks when I paid extra. So I presume it is another 'ploy'
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Answer by nordicnest.com
Sep 26, 2023
Dear Customer,
Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns:
I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorry to hear that you encountered difficulties in using it. Please contact our customer service team, and they will be more than happy to assist you with this matter.
Our customer service team is composed of real individuals who are here to assist you. We are continuously working to improve the quality of our responses, and I'm sorry to hear that you found them unsatisfactory. We value your feedback and will use it to enhance our support services.
We also apologize for any delays you've experienced in receiving your items. We understand how important timely delivery is, and we strive to meet your expectations. Please keep in mind that certain products may have longer lead times due to factors beyond our control, such as supplier availability and shipping delays. We appreciate your patience in these cases.
We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes. Our goal is to provide a transparent and excellent shopping experience for our customers, and your insights are invaluable in helping us achieve that.
If you require further assistance, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and ensuring your satisfaction.
Best regards,
Nordic Nest
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