Everything was good always. Just 2 times we have a problem, once it was a broken bottle and the other time a missing bottle. But we were able to resolve immediately. Perhaps with the missing bottle, the conversation with customer service was a little more intense, but finally they recognized the mistake.
The order took one month to arrive. Although Gourmet hunter responded to my mails, the excuses were insufficient - having to wait to put orders together, change of courier, Brexit paperwork and customs delays due to alcoholic beverage etc. The original delivery date was 6 days after purchase, so that was obviously misleading. If Gourmet hunter had been transparent about the real delivery date (a month) then I could have taken an informed decision. After I got impatient, the responses stopped coming until I wrote a flourish of e-mails to different people at Gourmet as well as DHL. I had no knowledge of where the order was from anyone until the day before it was due to arrive in the UK. All in all not a good experience and Gourmet Hunter need to revise their service of sales to the UK and be upfront about delays and not keep customers in the dark when items are delayed unexpectedly.
Excellent website, service, and prompt delivery. Unfortunately like everything else in the world prices have gone up.
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Apr 24, 2023
Good selection.
From order to start of delivery takes
sometimes quite a long time ( over 1 week)
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Apr 24, 2023
Good selection of Rioja wines
Order handling slow
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Apr 24, 2023
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Mar 16, 2023
Pros: Good prices, sufficient delivery progress information. Delivery time was as communicated.
Cons: Didn’t answer the questions I sent by email (no answer at all).
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Mar 20, 2023
Fast delivery, answer on chat.
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Feb 13, 2023
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Nov 28, 2022
Very good assortment. Easy to find and order the wine you are looking for.
Uncomplicated payment.
Good solid packaging.
UPS, on the other hand not so good.
Makes me anxious and uncertain: Far too many messages and with uncertain information, just for one order. They should be much more simple and strict.
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Nov 14, 2022
Many fine wines. Quick and safe sendings.
UPS crazy, sends all too many informations about one order.
They a hard to communicate with, too.
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Jan 12, 2023
Quick and fairly priced.
Shipping to Netherlands could be a bit cheaper, though.
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Jan 26, 2023
Great service and stabile delivery from Barcelona til Denmark.
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