Everything was good always. Just 2 times we have a problem, once it was a broken bottle and the other time a missing bottle. But we were able to resolve immediately. Perhaps with the missing bottle, the conversation with customer service was a little more intense, but finally they recognized the mistake.
The order took one month to arrive. Although Gourmet hunter responded to my mails, the excuses were insufficient - having to wait to put orders together, change of courier, Brexit paperwork and customs delays due to alcoholic beverage etc. The original delivery date was 6 days after purchase, so that was obviously misleading. If Gourmet hunter had been transparent about the real delivery date (a month) then I could have taken an informed decision. After I got impatient, the responses stopped coming until I wrote a flourish of e-mails to different people at Gourmet as well as DHL. I had no knowledge of where the order was from anyone until the day before it was due to arrive in the UK. All in all not a good experience and Gourmet Hunter need to revise their service of sales to the UK and be upfront about delays and not keep customers in the dark when items are delayed unexpectedly.
Overall experience is pleasant, smooth, responsive and efficient.
The minor improvement would be to fill up the spacing between the bottle top and the packing with bubble wraps or packing paper to avoid unnecessary movement of the bottle.
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7 days ago
Great prices, excellent shipping, really fast to deliver and friendly customer support. Have shopped that a lot of times, and consistently a great experience. Highly recommend.
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5 days ago
Always good prices and service . Delivery times longer than some but always as promised or quicker.
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Mar 2, 2023
Super fast delivery. Easy to choose wine with filter function, and current ”in-stock” status.
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Mar 7, 2023
Very professional website. Always a great pleasure to but from them!!!
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Mar 14, 2023
I like the quality of the wines and the pace of the service
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Mar 13, 2023
Top customer service, filters and speed of delivery. Thanks!
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