Paradigit.ie

Reviews:

You have too few parts available. Both the Asus Maximus z790 Hero motherboard and Kingson Fury Renegade 6400 RAM memory, BeQuiet Dark Power 13 1000 W power supply, M2 Samsung 990 PRO drives I had to look for in other stores. I bought some in Spain and some in Poland. In addition, the prices of your products are not competitive outside of promotions. The promotional price of the GEFORCE RTX 3060 Ti card was really good.

This is one of those experiences I wouldn't believe if it hadn't happened. First attempt to order a laptop I didn't receive a confirmation request from my bank so I had to cancel and reorder (Not Paradigit's fault, it happens) I reorder and the order is accepted with the payment pending on my credit card. After a few hours I check to see if it shipped out of curiosity and notice the the order is now marked as awaiting refund. I email paradigit asking if this was an error only to be told "your order has been canceled due to security reasons. If you wish to proceed with the order, you are welcome to place it again" So I wait for the refund so I can re-place the order only for the price of the laptop to jump 550 euro overnight and my order history had been deleted. I sent an email about this and was told it was in error and would be brought back down. Shortly thereafter the price was reduced down to 100 euro more than the original price but at this point I just needed the laptop so I placed the order again, this order was marked awaiting refund after a few hours. When I emailed paradigit I was told this was because there was a failed payment and each payment attempt thereafter came from a different location so were automatically set for refund (to be clear the payments were not rejected, they were still taken so I was left with a 1600 euro charge on my credit card each time) but if I placed another order that day the customer services agent would try to get it through. I expressed serious dissatisfaction as all of the orders were made from my personal desktop meaning they must have been using my public IP to determine location, your public IP changes everytime your service provider resets your connection or you reset your modem, mine resets at minimum once per day so that method is at best massively unreliable. I point out that I don't have an additional 1600 euro lying around to tie up in another attempt that day so I would have to wait for the refund. In the same email I asked if, since it seemed to be an account specific issue, I should make another account when the time came or if I would simply have the same problem. I never received a reply. Once the refund came in I placed the order through a new account which went through without a problem. So to sum up, if you have a payment problem at the checkout just make a new account if you want any chance of getting your order though don't expect their extremely ineffective customer service to suggest that! If I could leave negative stars I would, still out of pocket due to them raising the price after cancelling my first order which still seems like a case of fraud to me