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Photospecialist.ie
Reviews:

256 reviews in the last 12 months740 total reviews  

4.59
Excellent

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Most relevant positive review

Dec 12, 2023
 Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.

Most relevant negative review

Sep 20, 2023
 Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
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Reviews for Photospecialist.ie

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Latest first
2 days ago
 Verified review
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Answer by Photospecialist.ie
2 days ago
Thank you for rewarding us with these 4 stars. Enjoy your purchase!
4 days ago
 Verified review

Recommended Supplier

Good price on Eizo monitor, and 5-year guarantee. Also uses a reliable courier i.e. DHL, so no difficulty or damage in receiving the monitor. No need to change anything, as I am satisfied with the service and my purchase. I can recommend this seller.
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4 days ago
 Verified review
Easy enough to deal with but my only gripe that I have is they should be more up front time wise regarding their products on special order. I ordered a Bean Bag which they called a special order but they did not state on their website how long it would take for the product to arrive. I am heading to Kenya for a Safari early Oct but now they have informed me that I won’t have the Bean Bag until the end of Oct. If they had stated this when I was ordering it I would not have purchased the Bean Bag from them but from another camera store.
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7 days ago
 Verified review

Extremely Disappointing Experience – Avoid at All Costs!

I had a terrible experience with Photospecialist. I placed an order for three items, expecting delivery within 3-4 days as promised. However, not only did two of the items never arrive, but the one that did was damaged – delivered in an open box with visible crack. Despite the broken condition, they asked me to return the item before even considering a refund, completely disregarding my need for it in ongoing projects. As for the missing items, Photospecialist failed to provide any helpful updates and shifted the blame to DHL, claiming they needed to investigate before issuing a refund. This is absurd since, under consumer rights law, the responsibility lies with them to ensure delivery. Their customer service was unhelpful, dismissive, and made me feel like my concerns were irrelevant. I had to constantly follow up and repeat myself, with no real resolution in sight. The entire experience was frustrating, time-consuming, and left me feeling utterly neglected as a customer. I had to purchase the missing items elsewhere to meet my deadlines. Photospecialist has shown no professionalism, and I strongly advise against using them for any purchases.
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Answer by Photospecialist.ie
6 days ago
Thanks for your review, how frustrating to read that it all went so awkwardly. I can well imagine that it is annoying that the shipment arrived broken and that you had to wait for an investigation with the other shipment. It is true that we are responsible for the shipment, that is why we have started an investigation, we must give DHL time to find out where the package is, maybe it was close by and it could still be delivered quickly. I can imagine that waiting for this can be frustrating. I will investigate everything and contact you in the hope that I can help you further. My apologies for the inconvenience. Update, I see you were in contact with my colleague yesterday and the refund has been initiated, nice to read that it has finally been resolved, again sorry for all the inconvenience.
8 days ago
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9 days ago
 Verified review

Excellent service and reliability

I recently ordered from Photospecialist.ie, and I couldn't be happier with the experience! The product I purchased arrived right on time, and everything was exactly as described—genuine, authentic, and of top-notch quality. It's always a bit nerve-wracking ordering high-end camera gear online, but Photospecialist.ie exceeded my expectations with their excellent service and reliability. Thank you to the entire team at Photospecialist.ie for making the process so smooth! I will definitely be ordering from here again and highly recommend them to anyone looking for professional camera equipment.
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10 days ago
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Answer by Photospecialist.ie
10 days ago
Thank you for these lovely 5 stars, we are very happy with this!
10 days ago
 Verified review

Misleading Delivery Promises, Damaged Product, and Poor Service - A Frustrating Experience

I ordered 3 items on Aug 29th, promised 3-4 day delivery. One arrived damaged, in an open box with cracks, yet still works. I can't return it as requested due to ongoing projects. Worse, 2 items never arrived after 10 days, with no updates. DHL confirmed the shipping is 5-10 days, not 3-4 as advertised. Misleading service, broken gear, and zero accountability—utterly frustrating experience.
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11 days ago
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13 days ago
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Sep 4, 2024
 Verified review

Great service, highly recommended

Have used Photospecialist quite a few times now, as has my partner, and we have been very satisfied with the range and availability of products, the ease of use of the site and ordering process and the secure and speedy delivery.
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Answer by Photospecialist.ie
Sep 5, 2024
Very glad that the both of you are satisfied with your services, thank you! If you need us in the future with something, please know that you can contact us all the time!
Sep 3, 2024
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Sep 2, 2024
 Verified review
Excellent speedy service
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Answer by Photospecialist.ie
Sep 2, 2024
Thank you in choosing Photospecialist! I hope you enjoy your order.
Sep 1, 2024
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Aug 31, 2024
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Aug 30, 2024
 Verified review

all good

the item came as described, no issues
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Answer by Photospecialist.ie
Aug 30, 2024
We're glad you have recieved your order in good condition, enjoy your purchase!
Aug 29, 2024
 Verified review
Good prices, speedy delivery. What more can a person want?
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Answer by Photospecialist.ie
Aug 29, 2024
Very nice to read, a good working product is of course what you want then! I hope you enjoy your order and thank you for choosing us!
Aug 27, 2024
 Verified review

Great customer Service

Excellent And fast customer service. Thanks guys for being so helpful, even when The package came down damaged by The delivery crowd, The situation was handled very professinally and quickly. Always pleasure to deal with 😊 I always order my gear from photospecialist!
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Aug 27, 2024
 Verified review
Item shipped promptly. Helpful bundle offered during ordering process.
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EC
Aug 24, 2024
 Verified review
Fantastic service and advice, great prices and very fast delivery. Everything well packaged and in perfect condition. Already have a second order in!
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Answer by Photospecialist.ie
Aug 26, 2024
How good to read that it all went so smoothly, we are very happy to read this. Thank you so much in trusting us! I hope you enjoy your purchases.