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Reviews for Photospecialist.ie
Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Photospecialist.ie customer
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Nov 25, 2022
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ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Photospecialist.ie customer
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Aug 9, 2023
Verified review
Photospecialist.ie customer
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Aug 9, 2023
Verified review
Lack of order confirmation email causes worry
Positives: very good price, item did arrive eventually , professional staff will call you back.
Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday.
Update: they sent a €20 refund to compensate.
Photospecialist.ie customer
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Aug 8, 2023
Verified review
Very speedy service and good value.
Photospecialist.ie customer
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Aug 7, 2023
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Photospecialist.ie customer
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Aug 6, 2023
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Delivered when they said they would.
Support response is quick.
Need to change your address system as Leixlip in Kildare Ireland defaults to Naas which is a completely different place.
I was reluctant to order 3 cameras because of this error in your address system.
Thanks
Photospecialist.ie customer
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Aug 3, 2023
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I was positively surprised. The ordered item arrived within a few days as promised. Prices very compatible. Will certainly order again.
Answer by Photospecialist.ie
Aug 4, 2023
Thank you for sharing your experience!
Photospecialist.ie customer
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Aug 3, 2023
Verified review
Good after sales service - had a problem with a faulty cable and it was replaced.
Photospecialist.ie customer
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Aug 2, 2023
Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
Photospecialist.ie customer
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Aug 1, 2023
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Answer by Photospecialist.ie
Aug 2, 2023
Thank you for your rating!
Photospecialist.ie customer
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Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Photospecialist.ie customer
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Jul 29, 2023
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Item received was perfectly packaged and in great working order, delivered on actual specified date, very smooth transaction, happy days. Would purchase again from this company.
Photospecialist.ie customer
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Jul 28, 2023
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nothing
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Product as described.
Product arrived quickly, well packaged and complete.
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Photospecialist.ie customer
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Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Photospecialist.ie customer
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Jul 23, 2023
Verified review
All good but better stocks of batteries and assessories would help with wait times
Photospecialist.ie customer
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Jul 21, 2023
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Photospecialist.ie customer
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Jul 20, 2023
Verified review
I have bought a number of products now
some of them high value items. On every occasion they arrived on time and in perfect order. I would highly recommend them.
Answer by Photospecialist.ie
Jul 20, 2023
Thank you verry much!
Photospecialist.ie customer
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Jul 19, 2023
Verified review
Great service and value.
Answer by Photospecialist.ie
Jul 19, 2023
Thank you so much!