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Photospecialist.ie
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: 500Good

4.39

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Reviews for Photospecialist.ie

500 verified reviews in the last 12 months

500 total reviews
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Top positive review

Photospecialist.ie customer
Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Photospecialist.ie customer
Nov 25, 2022
 Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.

Reviews for Photospecialist.ie

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Photospecialist.ie customer
Sep 20, 2023
 Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Answer by Photospecialist.ie
Sep 20, 2023
Thank you so for leaving this review Eugene. However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this. I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this. Instead of giving me the time to get back to you, you leave another review.
Photospecialist.ie customer
Sep 12, 2023
 Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review. I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Photospecialist.ie customer
7 days ago
 Verified review
Not based in Ireland, doesn’t have the stock they advertise.
Answer by Photospecialist.ie
6 days ago
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Photospecialist.ie customer
Sep 11, 2023
 Verified review
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann. I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Photospecialist.ie customer
Jul 12, 2023
 Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Photospecialist.ie customer
Jul 25, 2023
 Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Photospecialist.ie customer
Jul 24, 2023
 Verified review
I ordered an item and didn't receive it I tried to contact and my emails were sent back to me I tried to phone for days and no answers. I'm fuming over the operation system here.
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Photospecialist.ie customer
Jul 19, 2023
 Verified review

Refund processing is extremely slow

Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review. I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about. So I will contact you via email to see what is going on.
Photospecialist.ie customer
Jun 12, 2023
 Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael, Thank you for leaving this review. I see that you have contacted us about this issue and we arranged to made the order by hand. I will also send you an email.
Photospecialist.ie customer
Jun 27, 2023
 Verified review

Wrong plug supplied - and uncontactable Support.

I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug. I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either. This is crazy - so I would not recommend using this supplier.
Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review. I am so sorry the plug was not included. I have send it to you. We are having troubles with our emails and the chats, but we are working hard to get this fixed. I will send you an email from another emailaddress, so you can reply to that.
Photospecialist.ie customer
Jun 22, 2023
 Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review. My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap. I will contact you by email, so I can inform you about your order.
Photospecialist.ie customer
Jun 8, 2023
 Verified review
I did not receive the item. No tracking information. Nothing so far.
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system. There is no communication bout this issue, so I will send you an email to inform you about your order.
Photospecialist.ie customer
Nov 25, 2022
 Verified review

missing items, damaged boxes, wrong power leads.

ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
Answer by Photospecialist.ie
Nov 26, 2022
We are sorry your order was delivered in this way. Of course we will be happy to look into an appropriate solution for you. Can you send us an email to reviews@kamera-express.nl with your order details?
Photospecialist.ie customer
Jan 13, 2023
 Verified review

Disappointing service

This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up. Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
Photospecialist.ie customer
Nov 19, 2022
 Verified review

Incomplete package

Note that I am so disappointed to receive my C-Stand in a small carton with just the C-Stand legs and two coupling components. a totally incomplete package. I have attempted to reach your office for days with several emails with no response. only got a response two days asking what was missing. after responding with pictures of the order, that was the end. Phone numbers not going through. series of emails sent no response. I am totally disappointed as this is a total waste of time and money and it is impacting on my plans. digital packing slip11417207 (#3288774
Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry about the delay in your order. It seems like only out of two packages had been sent. We've just informed you per mail that we're trying to handle this as soon as possible.
Photospecialist.ie customer
Feb 10, 2023
 Verified review
Completely dishonest website states items marked as in stock will be despatched the same day. What it doesn't say is that only applies to items in the central warehouse. Other items have to be transferred to the warehouse from shops and it can take up to 4 days before despatch. I only found this out when I emailed asking for tracking. I was then told it would despatch next day. Next day I get an email saying "We will check the delivery time with our supplier and keep you informed." So it appears the item is not in stock at all. I tried to raise this using the online chat, but the link doesn't work. Tried calling, and after initially being informed there was a 3 minute wait I got a recorded message saying no agents were available. I've no idea when I'll get my order and can't even get an email response at this stage. Avoid like the plague. I'd give zero stars if I could.
Answer by Photospecialist.ie
Feb 14, 2023
Sorry that it wasn't clear that the package wasn't directly in stock in our warehouse. The second e-mail about the delivery was indeed a fault from our colleague and we will discuss this internally. We've informed you about your package being on its way at the moment.
Photospecialist.ie customer
Mar 25, 2023
 Verified review

Not dispatched 14 days after ordering!!

You state that you dispatch same day, and that delivery time is 4 days, yet I ordered a printer on the 11th March, and as of now the 25th March it has not yet even been dispatched, when I asked for an update on the delivery date, I was told that I could change my delivery to be collected at DHL service point, of which there is not one near me! My reply email has not been responded to. very poor customer service and communication.
Answer by Photospecialist.ie
Mar 28, 2023
We're sorry that you haven't received our e-mail. We did reply, but there was a glitch in our system. Your order had been sent, but we see that the tracking isn't updating. We're investigating this matter right now and will let you know as soon possible!
Photospecialist.ie customer
Nov 4, 2022
 Verified review

Products displayed in stock were…

Products marked in stock > not in stock, instead shipped from stores to their warehouse, > delayed shipment, despite website stating if ordered & paid pre 3 pm > ship same day. Listed delivery on their website 2-4 working days. One rep contacted got snarky & tried to state that this meant the time to ship. Not received yet > min 14 days/9 workdays delay. NOT in Ireland. Asked for review > got it.
Answer by Photospecialist.ie
Nov 7, 2022
We're so sorry to read about the delay in your order. We will contact you per mail to see if there's anything we can do.
Photospecialist.ie customer
Nov 28, 2022
 Verified review
No tracking number was sent out. The item has not arrived. The order was placed ten days ago, I am disappointed with the lack of communication and slow service.
Answer by Photospecialist.ie
Nov 29, 2022
Sorry to read you haven't received any information. In the meantime we've contacted you, because the package has been send, but seems stuck at the courier. We will update you as soon as possible.
Photospecialist.ie customer
Nov 11, 2022
 Verified review

Too early by far

I have nott yet received my ordered product, so please do not ask me to rate something I have not had a chance to evaluate yet.
Answer by Photospecialist.ie
Nov 11, 2022
Thanks for your review. I see the item had to come from our supplier and your order is going to be shipped today, sorry for the delay. I hope you enjoy your order.