Purchased wrong product as there was a photo of the product I wanted (aputure light storm mini soft box) and ended up with a gel holder. When I e-mailed right away to try fixing order I just got emails in Dutch. Expect English from a .ie site help desk. No answer until the product was shipped. Now I have to pay half the price of the product to return it. Terrible service. Misleading site.
Delivery of parcel using ups never arrived. Won't be a returning customer all thanks to Ups. I want a full refund today
2021-03-18T09:36:48Z 8 months ago
It’s late late late!
2021-03-11T15:28:27Z 8 months ago
The shop sells goods that they don't have in stock (6 weeks waiting time) - 3 days delivery advertised on the site is a lie. Free delivery advertised on the front page doesn't exist - they charge for delivery. Takes about 24h for support to reply, requested refund takes 5-10 days to process. The shop is not in Ireland - it's in Netherlands. Stay away.
2021-02-17T01:16:38Z 9 months ago
I've bought quite a few items from photospecialist and I have found them not to be dependable. I ordered a filter last year which hasn't arrived and when I emailed the customer support address I received an email back saying it was an invalid email. Today I received an order and it was missing an item.
Photospecialist.ie- Logo - reviews
Answer by Photospecialist.ie
8 months ago
Thank you for your review. I completely understand your dissatisfaction. Please accept my sincere apologies. I see that this is a missing package case and the amount paid to you will be credited. Let me know if there’s anything else I can do for you. I’m happy to help!
2020-12-31T17:06:31Z 10 months ago
I ordered the item on the basis that it showed the item was in stock. When I contacted customer service I was told the item wasn't in stock and no lead time. Now I have to wait several days for a refund. If an item is not in stock that should be clearly stated, so that customers can make a alternative arrangement.
2020-12-16T09:31:26Z 11 months ago
Order before 3 pm and it will be dispatched if in stock at the same day and delivered in 2-3 working days.That didn't work because the shop is not in Ireland as you would guess by the website address -it's in the Netherlands,the label for UPS , also I ordered well before 3pm, was created only the next day and so the item was only picked up the next day.So instead friday I got it on monday.
2020-11-22T18:09:00Z 1 year ago
Not impressed with this lens and will be sending it back.