Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

385 reviews in the last 12 months636 total reviews  

4.48
Good

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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Feb 17, 2024
 Verified review
Great service and prompt delivery. Communication's could be improved. I purchased an item two weeks ago on special order but I haven’t received any update. I will have to cancel the order.
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Answer by Photospecialist.ie
12 days ago
I am so sorry to read this. Thank you for taking the time to let us know, so we can improve our services.
Jan 16, 2024
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Jan 14, 2024
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Jan 13, 2024
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Dec 25, 2023
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MT
Mick T.
Athenry
Dec 11, 2023
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Dec 4, 2023
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Dec 1, 2023
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Nov 29, 2023
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Jul 14, 2023
 Verified review

Irish customer service contacts are not available...

The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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May 26, 2023
 Verified review
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
Apr 5, 2023
 Verified review

Feedback

Positives: Good choice of products and speedy dispatch. Negatives: it is not possible to edit your address and the postcode finder that you use for Ireland is not that accurate. My items are always delayed as they go to the wrong address first (you use the Irish Postal service for delivery and they don't use the postcode for delivery)
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Answer by Photospecialist.ie
Apr 7, 2023
I am glad to hear that you are satisfied with the product and delivery. Although it seems that the address goes wrong every time. I will send you an email, so we can try to sort this out, so you will not have this again.
Aug 18, 2023
 Verified review
Items arrived in perfect condition. I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order. Prices were more competitive than any other website and overall, would be happy to shop here again.
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Mar 25, 2023
 Verified review
I had a good experience with site, the item was delivered close to the time estimated. The only problem was the format of my address ie "22 muddy road, was written as "muddy road 22" on the parcel. Perhaps the post code saved the day. I would use this site again.
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Answer by Photospecialist.ie
Mar 28, 2023
Thank you for the feedback, we will forward it internally. We're happy that the package got delivered anyhow!
Jul 11, 2023
 Verified review

Good service and fast delivery

Good service. Didn't receive the order confirmation email, or the tracking email, but delivery was very prompt, and the support team sent on the missing info at the earliest opportunity.
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Sep 25, 2023
 Verified review
Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
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Answer by Photospecialist.ie
Sep 25, 2023
Thank you for your compliment! Of course, I understand and will send you an email about this.
JW
John W.
Dublin
Mar 28, 2023
 Verified review

Wide range of products and great service

A wide range of products with decent prices, fast dispatch and really good customer service when required.
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Answer by Photospecialist.ie
Mar 28, 2023
We're happy to read that you're satisfied!
Jul 1, 2023
 Verified review
good delivery. Difficult to track order and contact Photospecialist. That said all worked out ok
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Oct 24, 2023
 Verified review
Lowest prices, shipping could be faster, but always gets here - also tracking is non-existant.
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Jul 16, 2023
 Verified review
Excellent pricing and service. Unfortunately the email address and phone number doesn't work
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