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certified since: Apr 11, 2018
updated on: Jun 10, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
May 26, 2023
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
Verified review
Apr 13, 2023
One thing: Probably shouldn’t send 2 pin plugs products to a country that uses 3 pin plugs
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Answer by Photospecialist.ie
Apr 14, 2023
It is indeed true that we send a plug with 2 pins, that's because we ship from the Netherlands. You should have received an adapter so that you can still use the plug. If not, please let me know. You may then contact us.
Reviews@kamera-express.nl.
Verified review
Apr 10, 2023
Delivery was good but could be quicker
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Answer by Photospecialist.ie
Apr 10, 2023
Sorry, we ship from the Netherlands, I fully understand that you would prefer the items to be delivered faster.
I hope you enjoy your order
Verified review
May 3, 2023
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Verified review
May 5, 2023
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Verified review
Apr 14, 2023
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Verified review
Apr 5, 2023
Positives: Good choice of products and speedy dispatch.
Negatives: it is not possible to edit your address and the postcode finder that you use for Ireland is not that accurate. My items are always delayed as they go to the wrong address first (you use the Irish Postal service for delivery and they don't use the postcode for delivery)
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Answer by Photospecialist.ie
Apr 7, 2023
I am glad to hear that you are satisfied with the product and delivery.
Although it seems that the address goes wrong every time. I will send you an email, so we can try to sort this out, so you will not have this again.
Verified review
Mar 25, 2023
I had a good experience with site, the item was delivered close to the time estimated. The only problem was the format of my address ie "22 muddy road, was written as "muddy road 22" on the parcel. Perhaps the post code saved the day. I would use this site again.
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Answer by Photospecialist.ie
Mar 28, 2023
Thank you for the feedback, we will forward it internally. We're happy that the package got delivered anyhow!
Verified review
A wide range of products with decent prices, fast dispatch and really good customer service when required.
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Answer by Photospecialist.ie
Mar 28, 2023
We're happy to read that you're satisfied!
Verified review
Mar 20, 2023
Good price. Bit expensive the shipping
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Answer by Photospecialist.ie
Mar 20, 2023
Shipping costs are a little higher because we're based in the Netherlands, but we're happy the price was still good for you.
Verified review
Mar 14, 2023
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Verified review
Mar 7, 2023
Found the service very good
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Answer by Photospecialist.ie
Mar 8, 2023
We're happy about that!
Verified review
Feb 28, 2023
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Verified review
Feb 26, 2023
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Verified review
Feb 18, 2023
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Verified review
Feb 13, 2023
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Verified review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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Answer by Photospecialist.ie
Jan 19, 2023
Sorry it took a bit longer, we see that there was a delay at DHL. Luckily you're still satisfied with your products. We will look into why everything was delivered seperately, because that's not the standard way. Ofcourse, 4 stars ain't bad either, but we still strive for the 5!
Verified review
Feb 2, 2023
There is a subtle bug on your website. When you browse items and have several filters to narrow the search active then sometimes the paging links at the bottom disappear, event though there is more than one page of results.
This occurs erratically, it seems.
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Answer by Photospecialist.ie
Feb 3, 2023
Thank you for sharing that with us. We will look into it. Hopefully you had no problem with placing your order!
Verified review
Oct 17, 2022
Very happy with the website's simplicity to navigate and purchase. The combo deal was particularly useful. Prices were good. I had some issues with the delivery though. The parcel was left unattended at the block's main entrance, nobody buzzed or rang me.
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Answer by Photospecialist.ie
Oct 18, 2022
We're very sorry to read that and will forward this to our courier. It is not our intention to leave parcels unattended. We're happy that you found it in time. Please contact us if anything seems off with it.
Verified review
Dec 8, 2022
Delivery and communication was good. Only issue was the power adapter was a 2-pin for Europe when Ireland operates a 3-pin system. Including a UK/Ireland adapter or a converter accessory would have been excellent, instead we had to buy one ourselves.
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Answer by Photospecialist.ie
Dec 8, 2022
Sorry that you haven't received a power adapter fitted for Ireland. We could've send one!