store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
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None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Mar 10, 2024
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Mar 5, 2024
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I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Feb 28, 2024
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the part came early
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Feb 23, 2024
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Somfy makes everything so easy and they work beautifully!
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Feb 22, 2024
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Ease of ordering
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Feb 21, 2024
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I ordered 28 rechargable batteries and only received 21 I called in and spoke with a rep and she said dhe would over night me the shorted ones . That was 6 days ago and I havent received any of them as of yet
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Feb 21, 2024
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Feb 19, 2024
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Easy to install. Great resources if help is needed, intuitive design.
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Feb 12, 2024
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The item I ordered did not resolve my problem so I requested a return label and gave been waiting for 2 weeks for it. Ridicilulous!!!!
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Feb 7, 2024
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Great customer service. Helped technical questions.
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Feb 3, 2024
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Ordered product a week ago and still haven't received it
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Feb 3, 2024
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Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
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Feb 1, 2024
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Jan 23, 2024
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easy to purchase
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Jan 20, 2024
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Jan 17, 2024
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I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
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Jan 15, 2024
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The instructions are very poor and this doesn’t want to connect to our system.
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Jan 13, 2024
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Jan 6, 2024
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Called explained what I needed rep on phone was very helpful and friendly. Received product all went very well
Thank You
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Jan 5, 2024
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No feedback on order status
Did not provide info on when an order would ship or did ship. No response from customer service to an email sent 5 days after order placement.
Also was on hold for 28 minutes before someone in Tech Support answered my call. His response was flippant.
Avoid doing business with them if at all possible!!!
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