store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Dec 30, 2023
Verified review
I ordered few things for my existing units and paid 25 dollar extra for over night delivery.. got it 2 nights later! After requesting refund for overnight delivery charge i was ignored by the customer service! Why should i pay for overnight delivery which i needed so badly thats why i did ay extra and got it late the second day! Cant deliver on time dont charge extra!
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Dec 27, 2023
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Easy to use, I found what I wanted and received it in a couple of days. Great online experience.
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Dec 21, 2023
Verified review
Customer service and technical support were amazing.
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Dec 18, 2023
Verified review
Web easy to use and product delivered promptly
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Dec 14, 2023
Verified review
The product was defective -- No support, have I lost my money?
The product was defective. I've reach out to: Tech support, the somfy website and even phoned in.
No response after 2 weeks
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Dec 13, 2023
Verified review
Fairly easy to order. We ordered a shade controller. It doesn't seem like this tiny item should cost $250.
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Dec 13, 2023
Verified review
Easy to use, however the shop web site is a bit temperamental.
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Dec 13, 2023
Verified review
Pricing an AC/DC at over $100 is ridiculous.
Pricing an AC/DC at over $100 is ridiculous
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Dec 7, 2023
Verified review
Delivery was very prompt and product was well packaged; instructions were clear. Very satisfied all around.
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Dec 5, 2023
Verified review
fast service
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Dec 3, 2023
Verified review
Great email assistance. Thank you for helping us solve our parts problem.
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Dec 2, 2023
Verified review
Very fast response to e mails and the ability to speak to a live person when it was necessary
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Nov 29, 2023
Verified review
Parts were available and shipped immediately.
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Nov 27, 2023
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Nov 23, 2023
Verified review
Great customer service
I emailed Customer Service for a blind charger. Steven Renick was fabulous. He found me just what I needed in record time. I highly recommend Somfy.
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Nov 21, 2023
Verified review
Didn’t get my order
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Nov 19, 2023
Verified review
Tech people very helpful. Easy to purchase on line part needed.
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Nov 18, 2023
Verified review
Quick and easy shipping. The same unit would cost more than 5x in Canada from a dealer. To bad you don’t ship directly in Canada as the dealers are blood thirty.
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Nov 17, 2023
Verified review
Valarie helped me to figure what i really needed. Instead of 1Y going to the curtain motor there actually was @
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Nov 13, 2023
Verified review
quick turn around for order.
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