store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Nov 12, 2023
Verified review
I received a personal call from a representative who helped me choose an item. Can't beat that!!
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Nov 8, 2023
Verified review
Nothing has gone smoothly with Somfy.com orders.
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Nov 6, 2023
Verified review
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Nov 4, 2023
Verified review
Clear instructions
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Nov 2, 2023
Verified review
Fast shipping, fair prices
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Oct 30, 2023
Verified review
I have not received any equipment. Hard to review.
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Oct 27, 2023
Verified review
Poor/no communication as to status of order. I did not receive part of my order and have sent repeated emails asking for an update, but no response. Somfy does not appear to have any online means of checking an order; contact seems to be only through email or by telephone. Very frustrating.
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Oct 18, 2023
Verified review
Never received the product I irdered
Never received the product I ordered
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Oct 17, 2023
Verified review
The order was placed on October 7 and hasn’t been shipped
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Oct 12, 2023
Verified review
Charged for the product, but no product and no response from customer service
I ordered a product via the online store and had it charged to my credit card a day later. The website said the product would be shipped within one business day. One week later, I still had not received the product nor any tracking information. I contacted customer service by both email and by phone and no one has gotten back to me.
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Oct 9, 2023
Verified review
New user
Not able to connect all devices. Help is all via email which makes process slow
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Oct 7, 2023
Verified review
Ease of order
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Oct 6, 2023
Verified review
The person who helped my when I called was wonderful. She listened to me and was able to solve the problems with my awning when 3 visits by my installer failed.
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Oct 5, 2023
Verified review
I had to call times to verify when my shipment was going to be sent out after speaking to the second person he said he would overnight it to me and then never happened. Had to call back just to be told that it’s been shipped regular took more than 10 days to receive.
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Oct 4, 2023
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Oct 3, 2023
Verified review
Great Service
Thank u Steven , I really appreciate your help!! Great service and products ...
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for your kind words and the 5-star rating! We're delighted to hear that Steven provided you with great service and that you're pleased with our products. Your satisfaction is our top priority.
Best wishes,
Somfy Customer Care Team
Oct 2, 2023
Verified review
How long does it take to ship?
I ordered a single item and received a order confirmation email. It has been 10 days and it has still not shipped. Why would you send me an email asking me to review my order when it isn't even on it way to me yet.
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Sep 29, 2023
Verified review
Easy to find what I was looking for. Quick and easy to purchase and check out.
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Answer by store.somfysystems.com
Oct 4, 2023
We're thrilled to hear that you found our website easy to navigate and that your checkout process was smooth. Thank you for taking the time to leave us a 5-star rating!
Best wishes,
Somfy Customer Care Team
Sep 28, 2023
Verified review
Didn’t receive notification that product was shipped
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for your 4-star rating. We apologize for not sending you a shipping notification for your recent purchase. Rest assured, we will look into this matter to prevent it from happening in the future.
Best wishes,
Somfy Customer Care Team
Sep 23, 2023
Verified review
I like the rechargeable battery upgrade parts. The web site is not intuitive. Took several tries to check out. Delivery was slow. I needed three of the Li battery units, the two pack was at a quantity price (discount) but there was quantity discount for three.
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for taking the time to share your feedback. We're glad to hear that you appreciate our rechargeable battery upgrades. However, we apologize for the inconvenience you experienced with our website and delivery service. Your comments are valuable and will help us make necessary improvements.
Best wishes,
Somfy Customer Care Team