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store.somfysystems.com
Reviews:

111 reviews in the last 12 months163 total reviews  

3.67
Good
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Top positive review

May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Sep 10, 2023
 Verified review
On time as described and help in installing!
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your installation went smoothly and that our service met your expectations. At Somfy, we strive to provide excellent customer service, and your feedback validates our efforts. Have a great day!
Sep 7, 2023
 Verified review
Bought replacement lithium battery tube for older model. Good assistance from technical guy. All good noe
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star review and are glad to hear that our technical support team was able to assist you effectively. It's great to know that your older model is up and running again with the new lithium battery tube. Thank you for choosing Somfy!
Sep 7, 2023
 Verified review
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for rating us with 5 stars! We're pleased to hear that you had a positive experience with our service. Your satisfaction is our top priority. Have a wonderful day!
Sep 2, 2023
 Verified review

Great new addition to my home.

I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're excited to hear that you've seamlessly integrated your Somfy products with your Amazon devices. It's wonderful to know that you're enjoying the convenience of voice-controlled blinds, especially for those hard-to-reach windows. Your feedback is invaluable to us.
Aug 31, 2023
 Verified review
Right adapter for recharging arrived quickly
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star rating and are delighted to hear that the right adapter arrived quickly. At Somfy, we understand how important timely service is, and we're glad we met your expectations. Thank you for your kind words!
Aug 27, 2023
 Verified review

The product is faultless....I recommend…

The product is faultless....I recommend to everyone I know. The shipping sucks....it takes forever!! I still have not received my last order....
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review, and for recommending our products to others. We apologize for the delay in shipping. We're always looking to improve our services, and your feedback is crucial for that. Rest assured, we're looking into ways to speed up our shipping process.
Jul 31, 2023
 Verified review
Service was amazing
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're thrilled to hear that you found our service amazing. We work hard to meet and exceed customer expectations, and your feedback assures us that we're on the right track. Have a fantastic day!
Jul 29, 2023
 Verified review
Better price than Amazon and quick shipping
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for the 5-star rating! We're happy to hear that you found our pricing competitive and that you experienced quick shipping. We aim to provide the best value and service to our customers, and your feedback confirms we're doing just that. Thank you for choosing Somfy!
Jul 18, 2023
 Verified review
Provide full instructions for how to use the remote up front.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for your 4-star review and your valuable feedback regarding our Somfy CLEVER™ DIY Tilt Blind Motor Rechargeable Kit 3-Pack. We're glad to know that you've had a positive experience with our product. Your suggestion for providing full instructions for how to use the remote upfront is greatly appreciated. We always aim to improve our customers' experiences and your input helps us in doing so. To make it easier, we do include a link to the instructions in our post-purchase email and also on the product detail page at the bottom, in the documentation to download section. We understand that a seamless experience is important and we'll certainly keep your feedback in mind as we continuously strive to enhance our services. Remember, we're here to assist you anytime. If you have any questions or need further help, please don't hesitate to reach out to us. Once again, thank you for your constructive feedback and for choosing Somfy. Best Regards, Somfy
Jul 13, 2023
 Verified review
Never received my order
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Jul 9, 2023
 Verified review
I have no idea where my order is after I placed it 2 weeks ago
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Jul 3, 2023
 Verified review
Called Somfy, was told I needed a new remote. I ordered a new one, but I fiddled with the remote and got it working. Cancelled the one I ordered about 15 minutes after it was ordered. This was on 6/23. You billed me I believe $390. So far I did not receive a credit for the remote. I did not receive a new remote, but was charged for one that I cancelled 15 minutes after it was ordered. When I called Somfy and gave them the order number, it was not in the system. Seems there's confusion somewhere. In the meanwhile,where is my credit.
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Jul 2, 2023
 Verified review
Very good company
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, We are thrilled to receive your glowing 5-star review and for your kind words. These affirmations make our efforts worthwhile, and for that, we are truly grateful. At Somfy, we place great importance on both our products and our customer service, aiming to create an exceptional shopping experience that you'd associate with a luxury brand like ours. Your positive feedback about our 12V DC Reloadable Battery Tube is greatly appreciated and lets us know we're on the right track. Your satisfaction is, and will always remain, our highest priority. If you ever need further assistance or have questions about any of our products, please feel free to reach out. We're always here for you. Once again, thank you for your wonderful review and for choosing Somfy. We eagerly look forward to continuing to provide you with quality products and exceptional service. Regards, Somfy
Jun 23, 2023
 Verified review
Communicate! I have no idea where my order is and have received zero communication nor a tracking number.
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Jun 19, 2023
 Verified review
Great customer service when I called, and timely delivery.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service and delivery times for the Lithium Ion Charger Extension Cable - 94.5 inch. Your remarkable 5-star review has truly brightened our day. At Somfy, we understand that high-quality customer service and swift delivery are key components of a luxury shopping experience. Your kind words affirm our dedication to these principles, and we are thrilled to have exceeded your expectations. Remember, we are always here for you, ready to provide any further assistance or information you may need regarding our products. Your satisfaction is, and will always be, our highest priority. Once again, thank you for choosing Somfy and for your generous review. We're excited to continue providing you with exceptional service and premium products. Best Regards, Somfy
Jun 19, 2023
 Verified review

All good except shipping tracking

Good price, like the product so far. No shipping notify and tracking.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for your honest 4-star review on our Lithium-ion Rechargeable Battery 2-Pack. We are delighted to hear that you find the product satisfactory and appreciate our pricing. We also value your feedback on the shipping notification and tracking, and we apologize if this part of the experience fell short of your expectations. Our customers' satisfaction is our utmost priority, and we always strive to keep them informed throughout the entire purchase journey. Your comment has been taken on board, and we will work towards improving our communication regarding shipping and tracking information to provide an even better shopping experience. If you need further assistance or have any questions about our products, please do not hesitate to reach out to us. We're always here, ready to assist you in any way we can. Once again, thank you for choosing Somfy and for your insightful feedback. It helps us to continually enhance our service. Best Regards, Somfy
Jun 15, 2023
 Verified review
No updates on order. Package was at my door steps after few days then only got to know that my order is shipped.
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Jun 14, 2023
 Verified review
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for gracing us with your wonderful 5-star review for our 8 AA Batteries for the 12V DC Reloadable Battery Tube. We're sincerely thrilled to know that our product has met your expectations. At Somfy, we constantly strive to deliver products of the highest quality that provide our discerning customers like you with the utmost value and satisfaction. Your encouraging feedback tells us that we're on the right track. Should you require any further assistance or have any queries about our products, please remember that we're just a message away. We're committed to providing you with an outstanding level of service that echoes the quality of our products. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional products and unparalleled service. Regards, Somfy
Jun 12, 2023
 Verified review

Great customer service

I ordered extra charging cords for my blinds and wanted the extension cords as well. Unfortunately, they were out of stock. As requested they notified me as soon as they were in stock. Great customer service.
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Answer by store.somfysystems.com
Jul 26, 2023
ear Valued Customer, Thank you immensely for your fantastic 5-star review and for your lovely comments regarding our customer service. At Somfy, we believe that excellent service is just as important as the high quality of our products. Your words, therefore, are truly gratifying and are a testament to our efforts to always put our customers first. We're delighted that we could keep you informed about the availability of the extension cords as per your request. Our goal is to ensure that our customers have a smooth, efficient, and satisfying shopping experience with us. Remember, if you ever have any other inquiries, or if there's anything else we can assist you with, we're only a message away. Your satisfaction is our greatest priority, and we are always ready to serve you. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional service and products. Regards, Somfy
Jun 11, 2023
 Verified review

Awning wind sensor

Website was easy to navigate and product was available. Received product within 3 days and worked as advertised.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to leave us a resounding 5-star review. We're truly delighted to hear of your positive experience with our website and our products. Your feedback underscores our commitment to provide an intuitive and user-friendly online shopping experience for all our customers. We strive to maintain a wide range of available products and ensure quick delivery times. It's heartening to know that you found our awning wind sensor working as advertised. Please remember, should you have any inquiries or need further assistance with our products, we're always here to help. Your satisfaction remains our top priority, and we look forward to continually serving you with the same level of excellence you have come to expect from Somfy. Once again, thank you for choosing us and for sharing your wonderful review. We're excited to continue providing you with top-tier products and services. Regards, Somfy