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store.somfysystems.com
Reviews:

115 reviews in the last 12 months174 total reviews  

3.65
Good
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Top positive review

Sep 2, 2023
 Verified review
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Sep 29, 2023
 Verified review
Easy to find what I was looking for. Quick and easy to purchase and check out.
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Answer by store.somfysystems.com
Oct 4, 2023
We're thrilled to hear that you found our website easy to navigate and that your checkout process was smooth. Thank you for taking the time to leave us a 5-star rating! Best wishes, Somfy Customer Care Team
Dec 3, 2023
 Verified review
Great email assistance. Thank you for helping us solve our parts problem.
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Nov 19, 2023
 Verified review
Tech people very helpful. Easy to purchase on line part needed.
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Dec 13, 2023
 Verified review
Easy to use, however the shop web site is a bit temperamental.
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Jun 19, 2023
 Verified review
Great customer service when I called, and timely delivery.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service and delivery times for the Lithium Ion Charger Extension Cable - 94.5 inch. Your remarkable 5-star review has truly brightened our day. At Somfy, we understand that high-quality customer service and swift delivery are key components of a luxury shopping experience. Your kind words affirm our dedication to these principles, and we are thrilled to have exceeded your expectations. Remember, we are always here for you, ready to provide any further assistance or information you may need regarding our products. Your satisfaction is, and will always be, our highest priority. Once again, thank you for choosing Somfy and for your generous review. We're excited to continue providing you with exceptional service and premium products. Best Regards, Somfy
Dec 21, 2023
 Verified review
Customer service and technical support were amazing.
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Dec 18, 2023
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Web easy to use and product delivered promptly
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Nov 29, 2023
 Verified review
Parts were available and shipped immediately.
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Sep 10, 2023
 Verified review
On time as described and help in installing!
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your installation went smoothly and that our service met your expectations. At Somfy, we strive to provide excellent customer service, and your feedback validates our efforts. Have a great day!
Aug 31, 2023
 Verified review
Right adapter for recharging arrived quickly
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star rating and are delighted to hear that the right adapter arrived quickly. At Somfy, we understand how important timely service is, and we're glad we met your expectations. Thank you for your kind words!
May 22, 2023
 Verified review
Great customer service rep — good products.
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Wow, we're absolutely thrilled to receive your 5-star review! Your kind words have certainly made our day. We're delighted to hear that you had a great experience with our customer service representative and that you're pleased with our products. We believe in delivering not just quality products, but also top-notch service, so your feedback is a wonderful affirmation of our hard work. Should you ever need any assistance or have any questions about our products, please remember, we're always here to help. Your satisfaction is our top priority. Again, thank you for your positive feedback and for choosing Somfy. We look forward to continuing to serve you with the same level of dedication and quality in the future. Best Regards, Somfy
Jul 29, 2023
 Verified review
Better price than Amazon and quick shipping
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for the 5-star rating! We're happy to hear that you found our pricing competitive and that you experienced quick shipping. We aim to provide the best value and service to our customers, and your feedback confirms we're doing just that. Thank you for choosing Somfy!
Jun 10, 2023
 Verified review
Quick responses! Very patient.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you so much for your excellent 5-star review. We are truly grateful for your kind words and high praise. At Somfy, we understand that timely and patient service is an essential aspect of a luxury experience. Your commendation confirms our commitment to providing prompt, effective responses while treating each customer interaction with the utmost patience and understanding. Please remember, we are always here for you, ready to assist with any inquiries or needs you may have. Your satisfaction is our highest priority, and we look forward to continuing to provide you with the outstanding service you have come to expect from us. Once again, thank you for choosing Somfy. Your support and trust inspire us to continue striving for excellence in all we do. Best Regards, Somfy
Nov 13, 2023
 Verified review
quick turn around for order.
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Nov 2, 2023
 Verified review
Fast shipping, fair prices
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Jul 31, 2023
 Verified review
Service was amazing
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're thrilled to hear that you found our service amazing. We work hard to meet and exceed customer expectations, and your feedback assures us that we're on the right track. Have a fantastic day!
Nov 4, 2023
 Verified review
Clear instructions
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Jul 2, 2023
 Verified review
Very good company
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, We are thrilled to receive your glowing 5-star review and for your kind words. These affirmations make our efforts worthwhile, and for that, we are truly grateful. At Somfy, we place great importance on both our products and our customer service, aiming to create an exceptional shopping experience that you'd associate with a luxury brand like ours. Your positive feedback about our 12V DC Reloadable Battery Tube is greatly appreciated and lets us know we're on the right track. Your satisfaction is, and will always remain, our highest priority. If you ever need further assistance or have questions about any of our products, please feel free to reach out. We're always here for you. Once again, thank you for your wonderful review and for choosing Somfy. We eagerly look forward to continuing to provide you with quality products and exceptional service. Regards, Somfy
Oct 7, 2023
 Verified review
Ease of order
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Jan 20, 2024
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