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Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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Apr 5, 2024
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Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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Apr 14, 2024
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Ease of use and availability of items needed. I have no suggestions for changes.
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1 day ago
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4 days ago
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5 days ago
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11 days ago
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Apr 17, 2024
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Apr 16, 2024
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Mar 5, 2024
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I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Mar 24, 2024
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Very responsive and helpful.
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Apr 1, 2024
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Mar 10, 2024
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Feb 3, 2024
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Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
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Feb 19, 2024
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Easy to install. Great resources if help is needed, intuitive design.
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Feb 23, 2024
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Somfy makes everything so easy and they work beautifully!
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Feb 7, 2024
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Great customer service. Helped technical questions.
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Feb 28, 2024
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the part came early
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Feb 21, 2024
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Jan 6, 2024
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Called explained what I needed rep on phone was very helpful and friendly. Received product all went very well
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