store.somfysystems.com

Reviews:

Hi there, Thank you for sharing your experience with us and for leaving us a 4-star review. We appreciate your kind words about our delivery service and correct order fulfillment. We're truly sorry to hear that you encountered difficulties when trying to pair the remote with the awning. We completely understand your frustration over the small writing and complicated instructions. We're constantly working to improve our customer experience and your feedback is essential in helping us do just that. We appreciate your suggestion about clearer instructions and we'll definitely take this into consideration for our future product guides. We aim to make our instructions as user-friendly as possible, so your insight is invaluable. We're glad to hear that you were able to get assistance and get the device matched up quickly. If you have any other concerns or questions, please don't hesitate to reach out to us. We're here to make sure your experience with Somfy is smooth and hassle-free. Once again, thank you for your review and for choosing Somfy. We look forward to serving you better in the future. Regards, Somfy

Dear Valued Customer, Thank you for your honest 4-star review on our Lithium-ion Rechargeable Battery 2-Pack. We are delighted to hear that you find the product satisfactory and appreciate our pricing. We also value your feedback on the shipping notification and tracking, and we apologize if this part of the experience fell short of your expectations. Our customers' satisfaction is our utmost priority, and we always strive to keep them informed throughout the entire purchase journey. Your comment has been taken on board, and we will work towards improving our communication regarding shipping and tracking information to provide an even better shopping experience. If you need further assistance or have any questions about our products, please do not hesitate to reach out to us. We're always here, ready to assist you in any way we can. Once again, thank you for choosing Somfy and for your insightful feedback. It helps us to continually enhance our service. Best Regards, Somfy

Dear Valued Customer, Thank you for your 4-star review and your valuable feedback regarding our Somfy CLEVER™ DIY Tilt Blind Motor Rechargeable Kit 3-Pack. We're glad to know that you've had a positive experience with our product. Your suggestion for providing full instructions for how to use the remote upfront is greatly appreciated. We always aim to improve our customers' experiences and your input helps us in doing so. To make it easier, we do include a link to the instructions in our post-purchase email and also on the product detail page at the bottom, in the documentation to download section. We understand that a seamless experience is important and we'll certainly keep your feedback in mind as we continuously strive to enhance our services. Remember, we're here to assist you anytime. If you have any questions or need further help, please don't hesitate to reach out to us. Once again, thank you for your constructive feedback and for choosing Somfy. Best Regards, Somfy

Thank you for your 4-star rating. We apologize for not sending you a shipping notification for your recent purchase. Rest assured, we will look into this matter to prevent it from happening in the future. Best wishes, Somfy Customer Care Team