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store.somfysystems.com
Reviews:

111 reviews in the last 12 months163 total reviews  

3.67
Good
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Top positive review

May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Sep 2, 2023
 Verified review

Great new addition to my home.

I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're excited to hear that you've seamlessly integrated your Somfy products with your Amazon devices. It's wonderful to know that you're enjoying the convenience of voice-controlled blinds, especially for those hard-to-reach windows. Your feedback is invaluable to us.
Jun 12, 2023
 Verified review

Great customer service

I ordered extra charging cords for my blinds and wanted the extension cords as well. Unfortunately, they were out of stock. As requested they notified me as soon as they were in stock. Great customer service.
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Answer by store.somfysystems.com
Jul 26, 2023
ear Valued Customer, Thank you immensely for your fantastic 5-star review and for your lovely comments regarding our customer service. At Somfy, we believe that excellent service is just as important as the high quality of our products. Your words, therefore, are truly gratifying and are a testament to our efforts to always put our customers first. We're delighted that we could keep you informed about the availability of the extension cords as per your request. Our goal is to ensure that our customers have a smooth, efficient, and satisfying shopping experience with us. Remember, if you ever have any other inquiries, or if there's anything else we can assist you with, we're only a message away. Your satisfaction is our greatest priority, and we are always ready to serve you. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional service and products. Regards, Somfy
Nov 18, 2023
 Verified review
Quick and easy shipping. The same unit would cost more than 5x in Canada from a dealer. To bad you don’t ship directly in Canada as the dealers are blood thirty.
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Oct 6, 2023
 Verified review
The person who helped my when I called was wonderful. She listened to me and was able to solve the problems with my awning when 3 visits by my installer failed.
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Nov 23, 2023
 Verified review

Great customer service

I emailed Customer Service for a blind charger. Steven Renick was fabulous. He found me just what I needed in record time. I highly recommend Somfy.
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Aug 27, 2023
 Verified review

The product is faultless....I recommend…

The product is faultless....I recommend to everyone I know. The shipping sucks....it takes forever!! I still have not received my last order....
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review, and for recommending our products to others. We apologize for the delay in shipping. We're always looking to improve our services, and your feedback is crucial for that. Rest assured, we're looking into ways to speed up our shipping process.
Jun 11, 2023
 Verified review

Awning wind sensor

Website was easy to navigate and product was available. Received product within 3 days and worked as advertised.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to leave us a resounding 5-star review. We're truly delighted to hear of your positive experience with our website and our products. Your feedback underscores our commitment to provide an intuitive and user-friendly online shopping experience for all our customers. We strive to maintain a wide range of available products and ensure quick delivery times. It's heartening to know that you found our awning wind sensor working as advertised. Please remember, should you have any inquiries or need further assistance with our products, we're always here to help. Your satisfaction remains our top priority, and we look forward to continually serving you with the same level of excellence you have come to expect from Somfy. Once again, thank you for choosing us and for sharing your wonderful review. We're excited to continue providing you with top-tier products and services. Regards, Somfy
Nov 17, 2023
 Verified review
Valarie helped me to figure what i really needed. Instead of 1Y going to the curtain motor there actually was @
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Dec 7, 2023
 Verified review
Delivery was very prompt and product was well packaged; instructions were clear. Very satisfied all around.
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Sep 7, 2023
 Verified review
Bought replacement lithium battery tube for older model. Good assistance from technical guy. All good noe
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star review and are glad to hear that our technical support team was able to assist you effectively. It's great to know that your older model is up and running again with the new lithium battery tube. Thank you for choosing Somfy!
Dec 5, 2023
 Verified review
fast service
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Dec 27, 2023
 Verified review
Easy to use, I found what I wanted and received it in a couple of days. Great online experience.
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Nov 12, 2023
 Verified review
I received a personal call from a representative who helped me choose an item. Can't beat that!!
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Dec 2, 2023
 Verified review
Very fast response to e mails and the ability to speak to a live person when it was necessary
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May 4, 2023
 Verified review
Staff were very well informed, friendly, patient, and helpful. Highly recommended.
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Answer by store.somfysystems.com
Jul 26, 2023
Thank you so much for taking the time to share your wonderful experience with us! Your 5-star review made our day brighter. We're thrilled to know that our team lived up to your expectations. We place a high value on educating our staff to ensure they provide our valued customers like you with the most accurate and helpful information. Your kind words serve as a heartwarming affirmation of the efforts we put into our customer service. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're always here and ready to help. Thank you once again for your high recommendation, and we hope you continue to have great experiences with our e-shop. Best wishes, Somfy Systems
Oct 3, 2023
 Verified review

Great Service

Thank u Steven , I really appreciate your help!! Great service and products ...
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for your kind words and the 5-star rating! We're delighted to hear that Steven provided you with great service and that you're pleased with our products. Your satisfaction is our top priority. Best wishes, Somfy Customer Care Team
Sep 29, 2023
 Verified review
Easy to find what I was looking for. Quick and easy to purchase and check out.
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Answer by store.somfysystems.com
Oct 4, 2023
We're thrilled to hear that you found our website easy to navigate and that your checkout process was smooth. Thank you for taking the time to leave us a 5-star rating! Best wishes, Somfy Customer Care Team
Dec 3, 2023
 Verified review
Great email assistance. Thank you for helping us solve our parts problem.
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Nov 19, 2023
 Verified review
Tech people very helpful. Easy to purchase on line part needed.
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Dec 13, 2023
 Verified review
Easy to use, however the shop web site is a bit temperamental.
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