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store.somfysystems.com
Reviews:

110 reviews in the last 12 months163 total reviews  

3.65
Good
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Top positive review

May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Jun 19, 2023
 Verified review
Great customer service when I called, and timely delivery.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to share your positive experience with our customer service and delivery times for the Lithium Ion Charger Extension Cable - 94.5 inch. Your remarkable 5-star review has truly brightened our day. At Somfy, we understand that high-quality customer service and swift delivery are key components of a luxury shopping experience. Your kind words affirm our dedication to these principles, and we are thrilled to have exceeded your expectations. Remember, we are always here for you, ready to provide any further assistance or information you may need regarding our products. Your satisfaction is, and will always be, our highest priority. Once again, thank you for choosing Somfy and for your generous review. We're excited to continue providing you with exceptional service and premium products. Best Regards, Somfy
Dec 21, 2023
 Verified review
Customer service and technical support were amazing.
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Dec 18, 2023
 Verified review
Web easy to use and product delivered promptly
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Nov 29, 2023
 Verified review
Parts were available and shipped immediately.
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Sep 10, 2023
 Verified review
On time as described and help in installing!
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your installation went smoothly and that our service met your expectations. At Somfy, we strive to provide excellent customer service, and your feedback validates our efforts. Have a great day!
Aug 31, 2023
 Verified review
Right adapter for recharging arrived quickly
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star rating and are delighted to hear that the right adapter arrived quickly. At Somfy, we understand how important timely service is, and we're glad we met your expectations. Thank you for your kind words!
May 22, 2023
 Verified review
Great customer service rep — good products.
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Wow, we're absolutely thrilled to receive your 5-star review! Your kind words have certainly made our day. We're delighted to hear that you had a great experience with our customer service representative and that you're pleased with our products. We believe in delivering not just quality products, but also top-notch service, so your feedback is a wonderful affirmation of our hard work. Should you ever need any assistance or have any questions about our products, please remember, we're always here to help. Your satisfaction is our top priority. Again, thank you for your positive feedback and for choosing Somfy. We look forward to continuing to serve you with the same level of dedication and quality in the future. Best Regards, Somfy
May 6, 2023
 Verified review
Very responsive and helpful. I was impressed
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Answer by store.somfysystems.com
Jul 26, 2023
Hi Robert, Thank you so much for your fantastic review and the full 5-stars! It absolutely made our day. We're delighted to hear that you found our team responsive and helpful. Our goal is to make sure every interaction leaves a positive impression and it sounds like we did just that for you. We hope the 12V DC Reloadable Battery Tube is serving you well. Remember, if you ever have any questions about it, or if there's anything else we can assist you with, we're just a message away. Thank you once again, Robert. Your kind words are a wonderful motivator for our team. We can't wait to impress you further on your future visits to our e-shop. Take care, Somfy
Jul 29, 2023
 Verified review
Better price than Amazon and quick shipping
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for the 5-star rating! We're happy to hear that you found our pricing competitive and that you experienced quick shipping. We aim to provide the best value and service to our customers, and your feedback confirms we're doing just that. Thank you for choosing Somfy!
Jun 10, 2023
 Verified review
Quick responses! Very patient.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you so much for your excellent 5-star review. We are truly grateful for your kind words and high praise. At Somfy, we understand that timely and patient service is an essential aspect of a luxury experience. Your commendation confirms our commitment to providing prompt, effective responses while treating each customer interaction with the utmost patience and understanding. Please remember, we are always here for you, ready to assist with any inquiries or needs you may have. Your satisfaction is our highest priority, and we look forward to continuing to provide you with the outstanding service you have come to expect from us. Once again, thank you for choosing Somfy. Your support and trust inspire us to continue striving for excellence in all we do. Best Regards, Somfy
Nov 13, 2023
 Verified review
quick turn around for order.
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May 17, 2023
 Verified review
Outstanding customer services
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Answer by store.somfysystems.com
Jul 26, 2023
Hi Lisa, Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that you had an outstanding experience with our customer service. We put a lot of effort into ensuring our team provides the highest level of support to our valued customers, and your kind words are a wonderful testament to these efforts. It's feedback like yours that motivates us to keep doing our best. We hope your Situo® 1 RTS Pure Transmitter is serving you well and bringing more comfort to your everyday life. Remember, if you ever need any help or have any questions, we're always here to assist you. Thank you once again, Lisa. We're truly grateful for your support and can't wait to continue providing you with exceptional service. Warm Regards, Somfy
Nov 2, 2023
 Verified review
Fast shipping, fair prices
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Jul 31, 2023
 Verified review
Service was amazing
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're thrilled to hear that you found our service amazing. We work hard to meet and exceed customer expectations, and your feedback assures us that we're on the right track. Have a fantastic day!
Nov 4, 2023
 Verified review
Clear instructions
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Jul 2, 2023
 Verified review
Very good company
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, We are thrilled to receive your glowing 5-star review and for your kind words. These affirmations make our efforts worthwhile, and for that, we are truly grateful. At Somfy, we place great importance on both our products and our customer service, aiming to create an exceptional shopping experience that you'd associate with a luxury brand like ours. Your positive feedback about our 12V DC Reloadable Battery Tube is greatly appreciated and lets us know we're on the right track. Your satisfaction is, and will always remain, our highest priority. If you ever need further assistance or have questions about any of our products, please feel free to reach out. We're always here for you. Once again, thank you for your wonderful review and for choosing Somfy. We eagerly look forward to continuing to provide you with quality products and exceptional service. Regards, Somfy
Oct 7, 2023
 Verified review
Ease of order
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Nov 27, 2023
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Nov 6, 2023
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Sep 7, 2023
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for rating us with 5 stars! We're pleased to hear that you had a positive experience with our service. Your satisfaction is our top priority. Have a wonderful day!