store.somfysystems.comReviews:
111 reviews in the last 12 months163 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
Jun 14, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer,
Thank you for gracing us with your wonderful 5-star review for our 8 AA Batteries for the 12V DC Reloadable Battery Tube. We're sincerely thrilled to know that our product has met your expectations.
At Somfy, we constantly strive to deliver products of the highest quality that provide our discerning customers like you with the utmost value and satisfaction. Your encouraging feedback tells us that we're on the right track.
Should you require any further assistance or have any queries about our products, please remember that we're just a message away. We're committed to providing you with an outstanding level of service that echoes the quality of our products.
Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional products and unparalleled service.
Regards,
Somfy
May 30, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there,
Thank you so much for the fantastic 5-star review! We're thrilled to hear you've had a positive experience with us.
We hope that your new Smoove® 4 RTS PURE with Walnut Frame and Wall Switch Frame are adding a touch of convenience and style to your space. These products are designed with your ease-of-use and comfort in mind, and we're delighted that they are living up to your expectations.
Remember, if you ever need any assistance or have any questions about the products, feel free to reach out to us. We're here to ensure your Somfy experience continues to be smooth and enjoyable.
Again, thank you for choosing Somfy and for your kind review. We look forward to providing you with continued excellence in service and products.
Best Regards,
Somfy
May 19, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Hi Bob,
Thank you so much for leaving us a shining 5-star review. We couldn't be happier to know you've had a positive experience with our 12V DC Reloadable Battery Tube.
We're constantly working to provide our customers with top-quality products and your feedback reassures us that we're on the right track. It really means a lot to us.
Remember, Bob, if you have any queries or if there's anything else we can help you with, don't hesitate to get in touch. We're always here to ensure your Somfy experience is nothing short of excellent.
Once again, thank you for your support and for choosing Somfy. We look forward to serving you again in the future.
Take care,
Somfy