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Top positive review
May 28, 2023
Verified review
Second chance thai constellation
Ordered 3 top cuttings plants, (3leaves) with minor aesthetic damage, currently each plant is pushing out a new leaf, the baby leaf that hardened a bit has amazing sectorial variegation, the other two are still in unfurling process, all together in one planter with 800 gr of warm castings 3 sustee humidity meter stick! Once the three leave are ready and hard i will shop off three leaves showing aesthetic damage !
Result: huge thai with second and third fenestrations, 12 leaves, 3 growth points as they are three of them top cutting! For 165 euros sent home. That is “beyond”good deal, usually you get a baby thai 3 micro leaves for 100 euros / market price!
If you lucky you get to check the sales on time as they are sold out in matter of hours, so you should check the emails you dont know what surprise you might find with a micro price! Gd job! Oh
The communication, they way they deal with costumers and also my package never arrived home at the time and never did.
I asked a full refund and after many mails and insisting, they made the refund.
Scammers after all.
I received the wrong plant two weeks ago and still haven't received a return label.
Really bad customer service.
Aside from that, the plant, which wasn't exactly cheap, was poorly packaged, it was simply thrown into the box without any protection.
Not even a cover over it.
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Answer by Growjungle.com
Nov 3, 2023
Hey!
Something must have went wrong in our mailbox, could you please resend your request for a return label so we can arrange your return of the plant?
Our apologies for the delay!
Kind regards,
GrowJungle
6 days ago
Verified review
My plant (hoya obovata splash) arrived totally dry and broken :(
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Oct 28, 2023
Verified review
The parcel did not reach me.
I do not know what happy-end.It seems that he was brouth în another country....
And the seller did not give me any answer to the complaint.
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Answer by Growjungle.com
Nov 3, 2023
Hey!
DPD had an error where there were 2 packages linked to 1 track and trace, in case your package still hasn’t arrived yet, please send an email to info@growjungle.com so we can make preparations for a second package to you!
Kind regards,
GrowJungle
Mar 18, 2023
Verified review
Too difficult to explain, ask them, they should know what the problem was. Still waiting for a refund anyway.
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Mar 19, 2023
Verified review
Goede kwaliteit planten, alleen laatst een dure Hoya Spartioides gekocht die niet overeen kwam met de getoonde afbeelding. Degene op de site had 2 x zoveel steeltjes/bloemstengels als de geleverde. Echt een groot verschil wat vanwege de hoge prijs een tegenvaller was.
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Apr 13, 2023
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The plants I got was beautiful. But one was missing and I tryed to e-mail about it but no respons.
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Apr 28, 2023
Verified review
Change shipping company, they have only managed one of three deliveries well
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Mar 19, 2023
Verified review
The communication and poor costumer service.
The communication, they way they deal with costumers and also my package never arrived home at the time and never did.
I asked a full refund and after many mails and insisting, they made the refund.
Scammers after all.
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Jul 13, 2023
Verified review
poor show from GROW TROPICALS
I ordered a plant on 4/7/23 and other than an original email to say they had received my order and were processing it, I have heard nothing since.I have sent two emails asking for an update but have not received a reply to either one.
I would have expected some response to at least let me know what is happening.
I am now at the stage where I would rather cancel this order and get a refund.
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Answer by Growjungle.com
Aug 4, 2023
Hey!
We are sorry that the delivery of your plants look longer than expected! But we have delivered your plants and hopefully they look stunning at your place, if there is anything else we can help you with, let me know!
Jul 4, 2023
Verified review
Very lousy communication. Ordered expensive plant which was fine before they decided to send it weeknafter and realised they don't have it anymore. Very lame excuse. Never gonna order again, first time and really bad experience. I think nothing can compensate this. Will give one stars to every poll I see about them.
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Mar 18, 2023
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The plant arrived looking sick and full of mealybugs. The sheer amount of them makes me think it had been neglected for quite some time
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Answer by Growjungle.com
Mar 19, 2023
Hey!
Have you contacted our customer service with this issue? we didn't receive a case with this plant.
could you send all your details to info@growjungle.com.
We would like to look forward to a solution.
Kind regards
GrowJungle
Twice, I ordered from this shop. Both times there were issues with my orders. I am so done with this.
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Mar 26, 2023
Verified review
I ordered 3 plants, but only 2 were delivered. I contacted them by email and was promised a replacement for the plant that was no longer in the stock and was not delivered. Weeks have now passed and no delivery has been made. Basically 30 euros lost at GrowJungle.
Too bad, I will never order here again, although the quality of the plants was good.
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Answer by Growjungle.com
Mar 26, 2023
Hey!
Very sad to hear that you had a bad experience with us! Our communication could have gone lost in our email! We look forward to help you and find the correction solution to your situation. Could you resend your details to: info@growjungle.com.
We look forward hearing from you!
Kind regards,
GrowJungle
May 11, 2023
Verified review
Very disappointed
I ordered few plants on 1st of May 2023 but still there is no sign of it. Today is 11th of May 2023. I was not even informed what’s happening and what’s the reason for delay. I contacted them before as well. I spent around €81.
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Answer by Growjungle.com
May 11, 2023
Hey!
Due to the UK Phytosanitary requirements, shipping to UK takes a bit longer than usual. We have received your order correctly, but we are waiting on the correct paperwork so we dont have any trouble at the border! Thanks for understanding and if there are further questions, let us know
Kind regards,
GrowJungle
Jun 7, 2023
Verified review
the package arrived completely damaged. But also, the leafs were completely damaged and crumpled.
and I am very disappointed with the plant that arrived and its condition.
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Answer by Growjungle.com
Jun 7, 2023
Hey!
Terrible that your plant has arrived in a bad condition, we would love to help you out with either a replacement or any other solution you prefer! Could you send your details to info@growjungle.com so we can help you out?
Kind regards,
GrowJungle
Mar 18, 2023
Verified review
No received it
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Answer by Growjungle.com
Mar 19, 2023
Hey Cox!
We are sending your package this Monday!
kind regards,
Mathieu
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