Growjungle.comReviews:
190 reviews in the last 12 months277 total reviews
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Most relevant positive review
12 days ago
Verified review
i really like that you can choose the exact plant that you want. also the plant is very well protected during transport. it took a week before i got the message that the plant was send.
there was a slight issue with the plant but after e-mailing about it the response was prompt and the solution was more than i hoped for.
the plants look really healthy and are doing well.
the price is a bit high but well worth it with you being able to choose the plant, the customer service and the plants being so healthy. i do wish they had a store you could visit though.
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Most relevant negative review
May 30, 2024
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I received my order has been shipped email on the 20th May. To date I have not received my order (previous orders normally take a maximum of 5 days to be delivered). I have followed up with Grow Jungle 4 times via direct message on Instagram, email and WhatsApp politely requesting that they send me the tracking details. I have received no response. I have ordered from them numerous times before and always had good communication with them (pre-order not post-order). I don't understand companies who feel it is ok to just ignore their customers. What a shame as I thought I had found a reliable seller.
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Reviews for Growjungle.com
May 3, 2024
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Still not yet arrived!
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May 13, 2024
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May 3, 2024
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Apr 1, 2024
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Communication
Ordered 21st of march but my order kept on being processing. Couldn’t call them so i emailed and they said i was because of the public holidays (there weren’t any until the next week). My order came in 2 weeks after ordering.
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Apr 26, 2024
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Very expensive shipping price €19.90. With errors in the address and it has not yet arrived
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Mar 28, 2024
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I did not receive the order and there was no contact from the store.
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Answer by Growjungle.com
Mar 28, 2024
Hey!
Due to the holy week, we didnt want the order to be stuck in the long weekend, therefore we will ship your order coming Tuesday.
Kind regards,
GrowJungle
Apr 7, 2024
Verified review
Seit 1.4 kein Versand keine Reaktion auf Anfrage
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Answer by Growjungle.com
Apr 7, 2024
Hey!
Somehow your order hasn’t been picked up by DPD, we will immediately send you your package,
Our apologies!
Kind regards,
GrowJungle
Apr 22, 2024
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Apr 12, 2024
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Dec 15, 2023
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Très déçue, plante de 2ème chance pas du tout similaire à la seule photo présentée + boîte d'engrais non protégée et ouverte ! Pas de cuillère-mesure fournie avec l'engrais. J'ai envoyé un mail pour savoir combien de grammes pour 10L d'eau, pas de réponse...Je ne recommanderai pas.
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Jan 7, 2024
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Le délai d’expédition est très long sans aucune nouvelle du vendeur
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Nov 2, 2023
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I received the wrong plant two weeks ago and still haven't received a return label.
Really bad customer service.
Aside from that, the plant, which wasn't exactly cheap, was poorly packaged, it was simply thrown into the box without any protection.
Not even a cover over it.
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Answer by Growjungle.com
Nov 3, 2023
Hey!
Something must have went wrong in our mailbox, could you please resend your request for a return label so we can arrange your return of the plant?
Our apologies for the delay!
Kind regards,
GrowJungle
Jan 23, 2024
Verified review
Colis non reçu, et aucun remboursement ni réponse à mes mails...
Je suis déçu, surtout pour 90€ de commande !
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Answer by Growjungle.com
Jan 26, 2024
Hey!
we are sorry for the late response! we understand you `re worried! we will answer your email as soon as possible and help you with your question.
kind regards,
GrowJungle
Jan 18, 2024
Verified review
Meine Pflanzen sind leider erfroren angekommen und der Support antwortet nicht.
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Answer by Growjungle.com
Jan 18, 2024
Hey!
Thank you for your feedback, its very sad to hear that your plants have not arrived as they should have! We will answer your question to our support shortly!
Kind regards,
GrowJungle
Mar 2, 2024
Verified review
Hoya order was realy not great
I ordered 7 pots of Hoya from this shop and i was mosty dissapointed with what i recived. A bunch of the vines where broken, new leafes ripped and they were overall smaller than the used pictures would lead you to think. One of the Plants has wired damage to the leafs that looks like that plant might not survive. On one plant I even found a mealy bug. I will not order from this shop again.
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Jan 16, 2024
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Two star
Plants- I have mixed reviews here. I made three purchases and out of this 10% survived.
Pacakging- poor. The plants are not watered enough. When they arrive the plants are completely dry and not salvageable
Communication- no response on watsapp, Instagram or to emails
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Answer by Growjungle.com
Jan 17, 2024
Hey!
Very sad to hear your bad experience with us!
Could you send us an email, we would like to look for a solution together!
Kind regards,
GrowJungle
Mar 15, 2024
Verified review
Order #48488
The plants are finally no longer available.
I never received my order
I ordered from another shop.
I want my refund !!
Why don't you respond to messages?
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Oct 28, 2023
Verified review
The parcel did not reach me.
I do not know what happy-end.It seems that he was brouth în another country....
And the seller did not give me any answer to the complaint.
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Answer by Growjungle.com
Nov 3, 2023
Hey!
DPD had an error where there were 2 packages linked to 1 track and trace, in case your package still hasn’t arrived yet, please send an email to info@growjungle.com so we can make preparations for a second package to you!
Kind regards,
GrowJungle
Mar 23, 2024
Verified review
Mites
Hello. I really like your shop cause there is plants that I don't find on other websites but I received them full of mites... This is not cool cause there was obvious.
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Dec 28, 2023
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The order never got shipped, tried to reach the owner now since 19.12. but never got any information. Communication is the worst I ever experienced.
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Answer by Growjungle.com
Dec 29, 2023
Hey!
During the holidays of Christmas we are limited available in our service! We have received your order correctly and will ship it on the first possibility in the new year, if you have any further questions, let us know!
Kind regards,
Mathieu from GrowJungle