Review summary
Many customers appreciate receiving original, high-quality, or OEM parts as expected, and note that pricing for original parts can be fair or competitive. There are also positive mentions of fast shipping and helpful, professional support when it is effective. However, several customers express frustration with poor or absent communication, particularly regarding order status and responses to inquiries. Delivery experiences are inconsistent, with some reporting significant delays. Issues such as orders being cancelled, items being out of stock, or not receiving the ordered products at all are frequently mentioned. Some customers also report receiving counterfeit or missing items, and others note unexpected price increases. Complaints about poor customer service or lack of assistance are also common.
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Reply from www.originalcarparts.com
Hi David,
Thank you for your positive review! We really appreciate you taking the time to leave one.
Enjoy your order!
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Eine super schelle Abwicklung auch bei Änderungswünsche in der Bestellung 👍
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The part was delivered on time and in perfect condition.
I would recommend using your service again.
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Hat alles gut geklappt
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Never got my parts
All parts found and ordered. Shipping date got announced but nothing happened. A reminder got sent, several mails later shipping confirmation given without shipping number. The parts never reached me. A pity. The company stopped answering my questions. Pay attention, be careful.
Reply from www.originalcarparts.com
Dear Uwe,
Thank you for your review. We are sorry to hear that you are not satisfied, and I have looked into your complaint.
According to our system, the package was marked as shipped and you should have automatically received a tracking link from the carrier. However, when I checked the carrier's system, they indicated that the package had not arrived with them. That is why I went to our warehouse yesterday (Saturday) and saw that the package was still there. It had apparently fallen off a container. I handed the package to the carrier right away. You should have now also received a message from them confirming that the package has arrived and that it will be delivered to you shortly. I will also send you the tracking link by email, just to be sure.
We apologize for the inconvenience you have experienced.
Kind regards,
Omar
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Delivery was fine, communication good.
Reply from www.originalcarparts.com
Thank you very much Jens!
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długi czas oczekiwania na przesyłkę
Przesyłka została dostarczona z opóźnieniem.
Firma nie odpowiada na zgłoszenia mailowe.
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Quick and safe team work
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Postage was a little long but the part was perfect
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Just dont give 5 star because of the comunication
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I order some parts from Finland and they are very correct and also they call mee in phone about order..thank you very much 👍
Reply from www.originalcarparts.com
Hi Enes,
Thank you very much for your review. We really appreciate it!
We hope you like your items. Good luck in the snow! If you get a moment, we’d love to see photos of the result. 🙂
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Pièces reçu de qualité et coût respectable pour hyundai getz
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20” VXR alloy
Ordered, delivered. Nice and easy
Reply from www.originalcarparts.com
HI Scott,
Thank you for your positive review!
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i orederd parts and I haven't received it.
Reply from www.originalcarparts.com
Hello,
We see that this package is delivered to your place on February 28 by United States Postal Service.
It’s already April. Could you please let us know why you’re reporting this only now? I’m concerned that, due to the long delay, we may no longer be able to file a complaint with the carrier if the package has not been delivered according to you.
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The part was genuine, delivered without problems. Only the communication could be a bit better, i.e. replying to mails. Otherwise, good store.
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Reply from www.originalcarparts.com
Vielen Dank für Ihre 4-Sterne-Bewertung!
Wir wünschen Ihnen viel Freude an Ihrer Bestellung.
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