Good

139 total reviews
139 reviews in the last 12 months

68 %

12 %

4 %

1 %

14 %

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Review summary

Customers appreciate the fair pricing and value for money offered, as well as the availability of original or high-quality parts. Some orders are fulfilled quickly, and there are positive reports of helpful customer service and effective issue resolution. However, there are recurring concerns regarding poor communication, especially about order updates and inquiries. Many customers are dissatisfied with slow delivery times, and some report receiving damaged, missing, wrong, or incomplete items. Opinions on customer service are mixed, with frustration over unresponsiveness and language barriers. Additionally, a few customers mention unexpected price increases.

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Reviewswww.originalcarparts.com

Community member

1 Reviews

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Reply from www.originalcarparts.com

Dear Damir, Thank you for your 5 star review!

Community member

1 Reviews

Verified

Customer Service Outstanding!

Had an issue with the wrong part getting delivered. The customer service resolved the issue within a day and are shipping the correct parts. Fingers crossed when they arrives in the UK they’re correct. Would recommend

Reply from www.originalcarparts.com

Hi Kyle, Thank you for your review and for your kind words about our customer service. We are glad we could resolve the issue quickly and get the correct parts on their way to you. We truly appreciate your understanding and your recommendation. Please don't hesitate to let us know once the parts arrive, and we hope everything will be perfect this time. If there is anything else we can assist you with, please feel free to reach out. Kind regards, Original Car Parts

Sten-Åke P.

2 Reviews

Ösmo

Verified

You can improve delivery time, I like it was original parts Mitsubishi

Community member

7 Reviews

Verified

uitstekend!

vlotte levering tegen de juiste prijs

Community member

1 Reviews

Verified

A nice update for the Ampera. Enhances the rear boot lid.

Community member

1 Reviews

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If it was faster

Community member

1 Reviews

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Community member

1 Reviews

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Very excellent

M K

Michael K k.

7 Reviews

Verified

Alles super geklappt 👍👍👍

Community member

2 Reviews

Verified

Community member

2 Reviews

Verified

Scarsa comunicazione. Inoltre la batteria è arrivata danneggiata con perdita di acido. Nonostante la tempestiva segnalazione sono ancora in attesa. Poor communication. In addition, the battery arrived damaged with a loss of acid. Despite the timely notification, they are still waiting.

Reply from www.originalcarparts.com

Dear Davide, Thank you for your message and please accept our apologies for the inconvenience. We are very sorry to hear that the battery arrived damaged. We have just sent you an email regarding this. Could you please reply to that email so that we can send you a new battery? We are closed on Saturday, Sunday, and Monday. This is why we were unable to respond to your email from Friday any sooner. Once again, our apologies for the inconvenience. Kind regards, Customer Service Original Car Parts

Community member

2 Reviews

Verified

…

Private profile

1 Reviews

Verified

Commande non reçue

J'ai commandé une pièce de hyundai i20 le 16 juillet. Délai de livraison 4-5 jours. Nous sommes le 29 août et je n'ai toujours rien reçu. Aucune réponse à mes multiples mails ou messages laissés sur leur répondeur. Est-ce un site d'arnaque ?? J'attends que ce vendeur Original car part me rappelle et surtout me livre la pièce.

Community member

1 Reviews

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Community member

1 Reviews

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Parfait rien à dire merci

A W

A. W.

4 Reviews

Verified

Super Parts and quickly delivery

Reply from www.originalcarparts.com

Thank you Axel!

Community member

1 Reviews

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Community member

3 Reviews

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Delivery & tracking a bit lacking -

Community member

1 Reviews

Verified

This item took a total 36 days to arrive, email contact was sparse and had to keep asking for updates. Sourceing the part may have been difficult but informing me of that would have explained the long wait.

Community member

1 Reviews

Verified

Fast 2 Jahre nach gesucht und gefunden :)

Nach langem suchen bin ich auf euch aufmerksam geworden und wurde nicht enttäuscht super verpackt und schneller Versand

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