Review summary
Many customers praised the fast and timely delivery, expressing satisfaction with the product quality and the generally good condition of the packaging. Some also appreciated clear communication and found customer service to be helpful and professional in certain instances. However, there were reports of slow or delayed shipments, unclear or lacking communication, and instances where customer service was absent or unresponsive, particularly during problem resolution and returns. A few customers also mentioned issues with product finishes or possible damage, as well as minor concerns about packaging.
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Verified
Great service via Live Chat before i placed my order...
Fast delivery with no problems, chair was in pristine condition on arrival, no damage on the box... all in all recommended.
Im all about perfection, i would personally put some padding in the box just to be sure, but im just a customer what do i know? - everything was perfect.
Verified
Excellent product and really efficient delivery service.
It arrived on time.
The purchase process was easy.
Real time information about my parcel.
The product arrived perfectly and it is just as described.
Excellent product and really efficient delivery service. I would highly recommend it.
Verified
Overall, the process felt careless and frustrating
Communication could be much better. It would help if messages were answered on time instead of being ignored, especially when a problem needs to be resolved.
If an item is out of stock, that should be communicated clearly in advance. More attention is also needed before sending parcels and when replying to customers. In my case, I was addressed by the wrong name, my ticket was mixed up with another buyer’s case, and after that my messages were ignored. Overall, the process felt careless and frustrating.
Verified
All good, chair and package arrived in good condition. :) happy customer
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Very good experience, customer service was helpful and fast to answer.
The order came pretty fast and I’m happy with the product (HM Aston Remastered).
The package can be upgraded a little bit.
I’m not sure if the chair is refurbished (I ordered new) or there was damage from all the transportation.
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Everything was great!! thank you!!
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Excellent service and pricing of the products is very competitive! Shipping is reliable and fast with tracing the item movement. I highly recommend Design Cabinet!!!
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Surprise delivery - no tracking info
Tracking information promised but not provided. Delivery came as a surprise. No home delivery. The forwarder claims nobody was home, which is not true. Had to go to a pick-up point. Great product quality and good packaging, though.
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Perfect, quick delivery
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