tattahome.com/enReviews:
87 reviews in the last 12 months935 total reviews
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Top positive review
Nov 30, 2023
Verified review
Another completely smooth large transaction with Tattahome. I love that you have my favorite brand in sizes and colors that are not available in the US at nice price points. I also love that all of my fragile items, through many large (multi thousand dollar) orders have always arrived in perfect condition. This time I had a few questions and Antonio did a marvelous job of communicating with me and actually being available at ANY Hour. He was unbelievable! So far, I have no improvement suggestions. I'm completely satisfied with Tattahome.
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Top negative review
Jun 21, 2023
Verified review
I placed an order early January ( 8/1/23 ) and still today ( 21/6/23 ) I haven't received neither the products ordered nor a refund. Nobody bothered to contact me about the delay of my order unless I enquired. I requested a refund almost 2 months ago and still haven't received. The company hasn't even given me any proof of the refund and is claiming that the refund has is being processed. Ofcourde none is willing to compensate me in any way for this unbelievable delay and very poor customer service...
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Reviews for tattahome.com/en
Aug 2, 2023
Verified review
watch out for undisclosed costs!
Product great but ended up having to pay DHL extra money import duty, not mentioned at all during purchase nor was it added on previous orders!
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Answer by tattahome.com/en
Aug 7, 2023
Good afternoon Alex, when you place an order on our website we ask you to read and sign Terms and Condition.
It is all there! The only way we have to communicate with our customer that makes online purchases, is by Terms and Conditions.
At point 7 is clearly mentioned that "It is understood that customs duties of the respective countries of destination are charged to the customer".
If you sign them without reading, then what happens next is that you accuse us not to share important info on the costs that, instead, are clearly shown!!!
Regards
Jul 30, 2023
Verified review
I wait 8 months for delivery and I received my order I completed and additionally with wrong products ( I had to pay duties for product that I did not purchased)
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Answer by tattahome.com/en
Jul 31, 2023
Good afternoon Paula, your order is incomplete cause the manufacturer has delays in production. You have been warning about the delay and accepted to wait. We have asked you to send us the pictures of the wrong products you have received, but you didn't answer. If you don't show us the problem, we can't help you
Jul 30, 2023
Verified review
8 months for Ginori products delivered and muy orders are incomplete and with wrong items.
I am really upset!
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Answer by tattahome.com/en
Jul 31, 2023
Good afternoon Paula, your order is incomplete cause the manufacturer has delays in production. You have been warning about the delay and accepted to wait. We have asked you to send us the pictures of the wrong products you have received, but you didn't answer. If you don't show us the problem, we can't help you
Jul 24, 2023
Verified review
Le Creuset
Products came well packaged and in time. I think they have a great selection of products, good prices and I will definetly order again from the website.
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Jul 24, 2023
Verified review
Great service very pleased with goods, delivered on time
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Jul 23, 2023
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Great communication and super fast delivery from Italy to the U.K.
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Jul 23, 2023
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Jul 20, 2023
Verified review
excellent communication and efficieny
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Jul 14, 2023
Verified review
Packing for shipping is excellent!
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Jul 8, 2023
Verified review
Improve customer service - it has been 6 months since my order and still haven't received anything - I have requested a refund and didn't get that either...
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Answer by tattahome.com/en
Jul 10, 2023
Good morning George,
the production of one of your items took very long and we apologized for this delay.
But on 4th of July, by email, you have specifically asked to cancel the request of refund, accepting to receive the items that now are available again.
Your order has been shipped last week. You have also received the tracking link of the shipment, so I don't understand this review
Jul 6, 2023
Verified review
Satisfied Customer
I ordered a Harry Potter edition dutch oven that was difficult to find and pretty expensive. I found it here for a good price, and it shipped quickly, and arrived in perfect condition. I would definitely shop here again.
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Jul 4, 2023
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Jul 4, 2023
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very good customer service and follow up. thanks Tattahome best shop in Europe
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Jul 4, 2023
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best service
The best service ! Wonderful design! Recommend!!
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Jul 4, 2023
Verified review
Great price and very quick shipping
This web shop have a huge supply of a all different kind of Artemide lamps at reasonable prices. The level of service is very high. I can highly recommend this site.
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Jul 4, 2023
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EXCELLENT
Friendly and strives to find the best solutions to any problems (the first item that was sent to me was faulty, they replaced it quickly and without any issues). I recommend this e-shop!
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Jul 3, 2023
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Total scamers, they have not refulgente me and had to open a case with PayPal
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Answer by tattahome.com/en
Jul 4, 2023
Good afternoon Luis, you have requested a refund on mid June. As for our Terms and Conditions, refund is processed within 14 working days. There was no need to open claims or leave bad reviews, falsely accusing our Company of scam. You only had to read Terms and Conditions and wait for the correct date. As you can see from your Paypal account, the refund has been processed under the established terms. Regards
Jul 3, 2023
Verified review
Three large orders arrived quickly in great condition
I have placed and received three large orders with Tattahome for products that are not available in the US and at prices that are less than similar items in the US. Even with the cost of shipping, the totals per order are less than I'd pay in the US. I love that the fragile and high value items have been in-stock and have been packaged exceptionally well and shipped fast. I couldn't be more thrilled with Tattahome.
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Jun 30, 2023
Verified review
It took much longer than expected to receive what I ordered. Most likely due to circumstances beyond their control. But when I finally received my Ginori dishes I am very happy with them. They are gorgeous.
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Jun 30, 2023
Verified review
Delivered with professionalism and quality!
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