tattahome.com/enReviews:
87 reviews in the last 12 months935 total reviews
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Top positive review
Nov 30, 2023
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Another completely smooth large transaction with Tattahome. I love that you have my favorite brand in sizes and colors that are not available in the US at nice price points. I also love that all of my fragile items, through many large (multi thousand dollar) orders have always arrived in perfect condition. This time I had a few questions and Antonio did a marvelous job of communicating with me and actually being available at ANY Hour. He was unbelievable! So far, I have no improvement suggestions. I'm completely satisfied with Tattahome.
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Top negative review
Jun 21, 2023
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I placed an order early January ( 8/1/23 ) and still today ( 21/6/23 ) I haven't received neither the products ordered nor a refund. Nobody bothered to contact me about the delay of my order unless I enquired. I requested a refund almost 2 months ago and still haven't received. The company hasn't even given me any proof of the refund and is claiming that the refund has is being processed. Ofcourde none is willing to compensate me in any way for this unbelievable delay and very poor customer service...
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Reviews for tattahome.com/en
Jun 24, 2023
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Great product at a great price! Fast ship.
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Jun 21, 2023
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6 months later no product no refund...
I placed an order early January ( 8/1/23 ) and still today ( 21/6/23 ) I haven't received neither the products ordered nor a refund. Nobody bothered to contact me about the delay of my order unless I enquired. I requested a refund almost 2 months ago and still haven't received. The company hasn't even given me any proof of the refund and is claiming that the refund has is being processed. Ofcourde none is willing to compensate me in any way for this unbelievable delay and very poor customer service...
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Jun 17, 2023
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Jun 17, 2023
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The professionalism and efficiency
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Jun 13, 2023
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Mis-selling
I googled Mario Luca Giusti Palla Pitcher and got the result shown in the photo below. At £56.39 they were £26.61 cheaper than the Harrods price of £83. I ordered 3 and paid 195.91. However at delivery I was required to pay a further £77.28 import duty making each pitcher £91 dearer than Harrods. This should have been prominently displayed with the advert. I intend to complain to Google and the Trading Standards Office about this unfair trap.
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Answer by tattahome.com/en
Jun 14, 2023
Good morning David, unfortunately it is always the same review since Brexit... The amount of £ 77,28 is not something we have requested, it is the amount of the import duties that you don't pay to us, but to the UK Custom. Being outside Europe you don't pay VAT on the items, but you obviously have to pay the import duties to your Custom. All these info are clearly showed in Terms and Conditions that you sign before placing an order with us. Regards
Jun 13, 2023
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Jun 9, 2023
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日本からの2度目の注文でしたが梱包もしっかりしており安全に配送されました。
また4週間の納期は正確で遅れる事なく、その後はdhl expressを使って4日間で配送されました。
関税に関しては通常の日本への個人輸入にかかってくる消費税分だけで、こちらも全く問題ありませんでした。
私が再び望む商品を購入する際には、必ずこちらのショップを利用させていただきます。
皆様にもこのショップをおすすめします。
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