conrad.com

Reviews:

I often purchased products from Conrad and I was never let down. Their service is prompt and customer support is to be recommended. The goods ordered were delivered in a matter of a couple of days.

easy to use site, fast delivery

There is a lack on the package. We only received 1 roll instead of 3. Could you please repare that? Thank you.

Item nicely packed. Camera is perfect and works well - outputting images to my laptop and to a high-res external monitor.

I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.

Recieved on time product was perfect would use again 👌

Conrad's website failed to mention anything about import tax being payable to the UK when I ordered an item. I contacted Conrad via their online help system about this, but did not receive any acknowledgement or reply.

I got specific tool, in short time. I m happy

I am very impressed with the customer service support I have and the quality of the products I receive. From the communication to the packaging all perfect !!! Conrad Team Thank you !!!

Thanks for the feedback. Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products. Thank´s Edwin