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conrad.com
Reviews:

329 reviews in the last 12 months5,309 total reviews  

4.44
Good

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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Latest first
Aug 17, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
AS
Armindo S.
Setúbal, Portugal
Aug 16, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 16, 2023
 Verified review
Excellent service from purchase to delivery
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 11, 2023
 Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars
CW
claus w.
peacehaven
Aug 10, 2023
 Verified review
schnell und zuverlässig
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 9, 2023
 Verified review
The delivery arrived on time and my general experience was excellent
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 8, 2023
 Verified review
Super schnell gerne wieder
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 7, 2023
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Aug 7, 2023
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Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Aug 6, 2023
 Verified review
Accurate, reliable and fast service. 👍😉
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 4, 2023
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Pleased

Very smooth transaction. Im very pleased.
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Answer by conrad.com
Nov 11, 2023
Dear customer, thank you for your positive feedback.
Aug 4, 2023
 Verified review
Very good
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 4, 2023
 Verified review
Perfect.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 3, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
EB
emile b.
luxembourg
Aug 2, 2023
 Verified review
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 2, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 1, 2023
 Verified review
great service and attention to detail
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 31, 2023
 Verified review
Safely arrived in Malaysia.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 28, 2023
 Verified review
easy order, easy payment, received on time, very professionaly thank you
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 28, 2023
 Verified review
superfast delivery.. great customer support
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.