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conrad.comReviews

: 4,705Good

4.29

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Nov 26, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Nov 26, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

761 verified reviews in the last 12 months

4,705 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


13 days ago
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
13 days ago
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 Verified review
13 days ago
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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 Verified review
Nov 12, 2022
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 Verified review
Nov 11, 2022
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 Verified review
Nov 10, 2022
The dust bag is not serviceable, this is an expensive unit.
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Answer by conrad.com
Nov 11, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for any inconveniences caused. Unfortunately we are not able to resolve this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it. Thank you in advance. Your Conrad Customer Service Team
 Verified review
Nov 10, 2022
Excellent seller very quick and reasonable prices
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Answer by conrad.com
Nov 10, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery and prices. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Nov 10, 2022
Chaos ! Pell-mell ! One order ... three invoices ... three parcels! ten days for delivery .... and not all arrived. total disappointment !
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Answer by conrad.com
Nov 10, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. We regret that your order arrived separately. Your critique will be forwarded to our quality management team. If there are any unresolved issues regarding this, please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 9, 2022
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Answer by conrad.com
Nov 10, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 9, 2022 
Prompt delivery. Good priced products even after paying import duty
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Answer by conrad.com
Nov 10, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Nov 8, 2022
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 7, 2022
Hi, You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Have a nice day, Your Conrad Customer Service Team
 Verified review
Nov 7, 2022
Regarding delivery time, I am saftisfied. excellent. good
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Answer by conrad.com
Nov 8, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Nov 5, 2022
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 5, 2022
Quick delivery!
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Answer by conrad.com
Nov 8, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery time. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Nov 5, 2022
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 4, 2022
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 3, 2022
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 3, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Nov 2, 2022
problem invoice TVA
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com. Thank you in advance. Your Conrad Customer Service Team
 Verified review
Nov 2, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team