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conrad.comReviews

: 4,705Good

4.29

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Nov 26, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Nov 26, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

761 verified reviews in the last 12 months

4,705 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


13 days ago
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Oct 31, 2022
Quick delivery and good value. First time visit to the Conrad website which was easy to navigate and from order a great all round experience, the prompt delivery coupled with a reasonable delivery costs to the UK from Germany. Great product too.
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Answer by conrad.com
Nov 3, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our prices and delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Oct 31, 2022
Poor customer service Still haven’t received the return cost (as promised). No response from customer service. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Oct 31, 2022
constant updates on status of order so no need to chase - excellent customer service.
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. We are happy that you are satisfied with our services and the information you received regarding your order status. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Oct 29, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 29, 2022
wrong information on the shipping docs caused us alot of customs delay and paid more storage
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Firstly we want to apologize for all inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com. Thank you in advance, Your Conrad Customer Service Team
 Verified review
Oct 28, 2022
Fast delivery and good price for the Bosch AdvancedCut table saw. Thank you.
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your feedback! We are happy that you are satisfied with our delivery times and our selection of products. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 28, 2022
Top service thanks
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. We are happy that you are satisfied with our services. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 27, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 27, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 26, 2022
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 26, 2022
Good update
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. We are happy that you are satisfied with our services. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 24, 2022
I like the professionalism, sharpness and lightning shipping speed!
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. We are happy that you are satisfied with our services. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team.
 Verified review
Oct 21, 2022 
It would be nice to know before ordering, which products are not allowed to be sent to the customer's country
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Answer by conrad.com
Nov 3, 2022
Good day, Thank you for your feedback! We are sorry for the inconvenience. We will gladly pass on your criticism to our quality management and hope to be able to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Oct 20, 2022
Package not delivered with me
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your review. We apologize that you have not yet received your order. Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com, so we can look into it. We thank you for your patience. Your Conrad Customer Service Team
 Verified review
Oct 20, 2022 
quick delivery
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! We are happy that you are satisfied with our delivery times. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
When we send an order, it takes almost 2 weeks to receive an order confirmation. Way to long! There is no telephone number to ask for assistence. Kind regards
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com. We wish you a nice day, Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
Items according to description and on time delivery time
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! We are happy that you are satisfied with our products and delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
Still haven’t received the return cost (as promised before) even after sending multiple emails. Order number- 2002335823
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your message. Your order 2002335823 has already been returned and refunded. We apologize for any inconveniences caused and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Oct 18, 2022
Change the picture of the nws 134-49 VDE 180mm side cutters to the actual product!!! I purchased this item because the picture clearly shows a hole for cutting screws!!! The side cutters arrived with not hole!!! I could have bought a better side cutters for the same price without the screw cutter but now I have an exspensive side cutters I don’t want. Great stuff. Thanks!!!!
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your review. Firstly we want to apologize for the inconvenience. This issue has been forwarded to the responsible department. If you want to send the received product back, please send us a mail to sales@conrad.com. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 18, 2022
Things can take a while to arrive, and there was a missing mantle in the delivery of a pressure lamp that I ordered.
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! We apologize that your order was incomplete. In case you still haven't received the missing item, please send us a mail to sales@conrad.com. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team