conrad.comReviews:
296 reviews in the last 12 months5,211 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Feb 20, 2024
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 20, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 16, 2024
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If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
Verified review
box came in damaged and open but luckily non of the content was missing
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Feb 16, 2024
Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Feb 16, 2024
Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel.
Minden elusmeresem.
Koszonom.
Aida Kovacs
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 15, 2024
Verified review
Very quick delivery to Spain.
Thank you.
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 14, 2024
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 13, 2024
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 13, 2024
Verified review
in general very pleased with the service and products ,
my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your feedback. We will endeavour to improve the delivery.
Feb 13, 2024
Verified review
Damage envelope Conrad (UPS)- Order number: 2009165524
Good morning,
According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing.
Invoice 9759909139
Order number: 2009165524
Item 1570224 – Qty: 2 (1) received
Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo.
you can contact us to the following email address:
yordan.becerra@fizoptika.com
alison.agius@fizoptika.com
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 12, 2024
Verified review
timely delivery & item mas described
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 12, 2024
Verified review
Tuote OK. Paketti tuli sovitusti.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 8, 2024
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Great platform and extremely quick delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 5, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 3, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 1, 2024
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Fast delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 31, 2024
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.