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conrad.com
Reviews:

308 reviews in the last 12 months5,241 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Latest first
Nov 13, 2023
 Verified review
Good comunication!
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Answer by conrad.com
Nov 15, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 10, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 7, 2023
 Verified review
I definitely recommend that site for ordering! They updating you with every step from they time you order, the order came really fast via USP with very low cost . I would definitely re order again if i need something
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Answer by conrad.com
Nov 11, 2023
Dear customer, Thank you for your positive feedback.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 2, 2023
 Verified review
Todo correcto
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback
Nov 1, 2023
 Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Nov 1, 2023
 Verified review
Canon GX5050 at very competitive price. Ordering was easy. Dispatch & tracking was excellent - delivered by UPS on schedule.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 24, 2023
 Verified review
More than professional! Order accepted, confirmed, keeping me informed about delivery! Nothing more to expect.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 21, 2023
 Verified review
Fast shipping, fast delivery, it is quite good.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 21, 2023
 Verified review
Find the product that is not supplied by the Samsung anymore.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 16, 2023
 Verified review
What wonderful service, thank you. Easy to order, quick and very swift delivery & on time. I would not hesitate to use them again if needed.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 16, 2023
 Verified review
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 13, 2023
 Verified review
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 13, 2023
 Verified review
Was faster and easy to buy and delivery. Many thanks
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 13, 2023
 Verified review
Good product.Fast delivery
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 12, 2023
 Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.