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conrad.com
Reviews:

318 reviews in the last 12 months5,183 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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10 days ago
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
8 days ago
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 17, 2024
Under review

Hidden import charge

I bought a printer from Conrad at what I was led to believe was a good price. I have had to pay £45 import duty to UPS before they will deliver it. At no point in the ordering process was I made aware that there would be this extra charge. Information on this is buried deep in their website that you would only find if you look specifically for it. A con.
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Answer by conrad.com
8 days ago
Dear Customer, the import duty is a national regulation of your country to make imports unattractive. This fee is not levied by the retailer but is a national regulation. In the shopping basket, we indicate the following under the price for every order: "Prices do not include customs duties."
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
8 days ago
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
4 days ago
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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Dec 29, 2023
 Verified review
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
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Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Jun 1, 2023
 Verified review
they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
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Mar 23, 2023
 Verified review
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
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Answer by conrad.com
Apr 4, 2023
Dear Customer, I am sure the defective items have been replaced.
Mar 8, 2023
 Verified review
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
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Aug 7, 2023
 Verified review

Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Jun 6, 2023
 Verified review
Quantity received is short of 10pcs out of 24pcs we order.
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Jul 4, 2023
 Verified review
We did not got the shipment. Where is it?
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Apr 14, 2023
 Verified review
The package was not delivered
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Oct 12, 2023
 Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Jul 13, 2023
 Verified review
I've requested to cancelled the order same but still processed and dispatched.
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Answer by conrad.com
Nov 11, 2023
Dear customer, for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Sep 25, 2023
 Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Nov 1, 2023
 Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.