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TrustmarkValid
certified since: Aug 29, 2013
updated on: Mar 28, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
Verified review
5 days ago
Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.
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Verified review
Mar 8, 2023
Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response
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Verified review
Jan 27, 2023
Order: 2004187843, all items returned but not refunded. Tracking: RI328844760BG shows return parcel successfully delivered to Conrad warehouse. Sent my return details by email on Jan. 25 to customer service, they replied: when we receive your return we will process the refund. But the return has been already received by them many days ago. After I explained them the situation they stoped replying to my emails. This not what I expected from store with such high reputation.
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Verified review
Jan 15, 2023
They charged me an amount they shouldn't have charged and as advertised on their website they should have give me back after checking our VAT number, and three months later no money back nor even reply to my emails. This is not a normal procedure for a decent company. They use misleading advertising, as they clearly state on their website that on these cases the give you back the vat amount as soon as they verify your VAT number. Now I have paid VAT for my purchase with them on my country, and I have paid also the VAT amount to them. A real scam
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
We have reviewed your case and your credit of 19.13 EUR has already been refunded.
Verified review
Jan 24, 2023
The Hoist was damaged on delivery. I requested the Hoist be packaged securely, but it was not and is damaged just like the last order I made so will need to be returned. In addition I ordered two Hoists, only one has arrived although two electrical leads were sent, where is the other Hoist? I will add customer services were very good at replacing the last one, it is just a shame someone has not taken the care to package them correctly in the first place.
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Verified review
Jan 4, 2023
The box of the gaming chair is very broken. This chair is for a Christmas gift. I don’t know if the chair is ok, because we haven’t open yet.
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Answer by conrad.com
Jan 17, 2023
Dear Customer,
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
Verified review
Dec 29, 2022
You were misinformed. I will return your package. I only have one package left that had a socket.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
please feel free to contact the customer service of conrad.de - Germany - to solve their problem.
Verified review
Jan 3, 2023
Don't answer phone, sent faulty goods. Very irritated!
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
we do not have telephone service.
Please give us the order number so that we can solve your problem. Unfortunately, we can not assign it.
Verified review
Dec 7, 2022
first problem my e-mail was already registred but I only have used conrad.se. Next problem I couldn't register my order. Katrin Wolbang fixed it and help to get a proforma invoice that I paid. Next problem my second parcel was held at custom after some days I was looking at UPS detail, they need to contact me. I send them may phone number and they contacted me for my passport or nif number. After that I received my parcel if I payed custom 50 Euro. Whay did'nt UPS hade my phone and e-mail and inform me about custom fee?
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Answer by conrad.com
Dec 7, 2022
Good day,
thank you for your feedback.
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to tend to this issue on this platform.
A responsible employee will get back to you as soon as possible.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 10, 2022
Rate quoted online & Proforma Submitted amount differs, Conrad people does'n;t understand Customer comfort or uncomfort zone
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Please be assured that we have the customer's best interests in mind.
Unfortunately we are not able to tend to this issue over this platform, so please send us a mail to sales@conrad.com.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Dec 26, 2022
Packaging does not use crates causing dented goods. This is very disappointing.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your feedback.
Unfortunately, you have not communicated this to our customer service, so we had no way to offer you a solution.
Verified review
Dec 25, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
please feel free to contact our customer service with your feedback. We are always trying to improve our customer service and take care of your concerns.
Verified review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review
Answer by conrad.com
Apr 22, 2022
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
Verified review
Jul 5, 2022
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs.
Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant.
Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it.
I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer.
I don't expect to purchase anything again from Conrad - truly a very bad service.
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Verified review
Mar 28, 2022
We ordered a printer on 16th March 2022. On 24th March, an adaptor plug arrived, but no printer. We are still waiting for the printer, and have had no more communication from your company. We are worried that the item has been lost or misplaced, as it is now 12 days since we paid for it. The order details are attached.
Customer number
Order number
0052533205
2000454090
Canon PIXMA G4511 2316C023AA Colour inkj
Item price: EUR 275.00
Quantity: 1 Piece(s)
Total price: EUR 275.00
Subtotal:
EUR 281.99
Shipping costs:
EUR 6.99
VAT:
Total:
EUR 281.99
2019© Conrad Electronic International GmbH & Co. KG
Durisolstraße 2, A-4600 Wels, Austria
Managing Directors: Jürgen Bersenkowitsch, Markus A. Zettl
Company Reg No: FN 366449 x
VAT Reg No: ATU 66596702
Place of jurisdiction: Regional court of Wels, Austria
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Verified review
Nov 15, 2022
Before placing the order, I asked for confirmation that the products are in stock. I received confirmation on 29.08.2022 that the products are in stock. A rather large part of the order was not in stock and we haven’t yet received the order. I have not received even an email related to this. I sent 2 emails but I didn't receive any reply. I didn't think that a company like Conrad lends itself to such things.
To put on the website that the products are in stock, to confirm in writing that the products are in stock and not to have the products in stock and not to even send an email informing you of the real situation, is incomprehensible.
The problem is that I really need these products and I chose Conrad because they confirmed that they have them in stock.
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Verified review
Jul 5, 2022
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs.
Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant.
Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it.
I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer.
I don't expect to purchase anything again from Conrad - truly a very bad service.
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Answer by conrad.com
Jul 7, 2022
Good day,
thank you for your feedback!
We are sorry that there have been many issues with your order.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Unfortunately we cannot tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, should there be anything that still needs to be settled.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 25, 2022
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros.
Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations.
Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
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Answer by conrad.com
Jul 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur.
We have forwarded your mail to the responsible employees, who will get back to you as soon as possible.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 23, 2022
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M.
* UPS N° 1Z9337FF0400679537
NOMBRE COMPLETO:= ADOLFO MOLINA MERINO
RUT:= 10.986.927-9
TELEFONO:= +56993425245
DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120)
CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the fact that you received the wrong product.
Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team