conrad.com- Logo - reviews

conrad.com
Reviews:

297 reviews in the last 12 months5,210 total reviews  

4.45
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(223)
(9)
Reset
Mar 27, 2024
 Verified review

I express my satisfaction with my first purchase from your company.

Hello ! I did not expected from you to be so promptly. I am very, very pleased with your service. DATE march 27, 2024 Sincerely Thank you
Report review
Apr 3, 2024
 Verified review
The delivery was late I think because my full address was not updated. Anyway the package did arrive but it was touch and go . I think the store should update/change there shipping arrangements. Regards Marcus Wilson.
Report review
5 days ago
 Verified review
excellent communication from customer services . smooth delivery . arrived on time . lovely product . kettle .
Report review
11 days ago
 Verified review
It is a very great shopping experience. The international transportation is also very rapid.
Report review
Apr 5, 2024
 Verified review
Very satisfied with purchase,everything done professionally,many thanks.
Report review
Mar 28, 2024
 Verified review
Envoi rapide et soigné, très bon articles, merci beaucoup.
Report review
9 days ago
 Verified review
Great communication great service ⭐⭐⭐⭐⭐
Report review
Apr 2, 2024
 Verified review
Overall good and satisfied
Report review
3 days ago
 Verified review
Report review
4 days ago
 Verified review
Report review
13 days ago
 Verified review
Report review
Apr 5, 2024
 Verified review
Report review
Apr 5, 2024
 Verified review
Report review
Mar 22, 2024
 Verified review
Report review
10 days ago
 Verified review
You promised to add my phone number and you didn't. It took me a day to track it down
Report review
Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 11, 2024
 Verified review
We have received the Posital Fraba Encorder, but when we fit that in our machine, it's not working. Is there any program or software to be installed to start it. Please guide us.
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact our customer service: https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 3, 2024
 Verified review
Professional service, good treatment and very fast delivery. I recommend it!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 8, 2024
 Verified review
Ordering was easy and the goods quickly arrived.
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 7, 2024
 Verified review
Huge selection. Extremely fast delivery.
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.