TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 2, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
Read more
the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Read more
Reviews for conrad.com
Verified review
Mar 1, 2023
Report review
Verified review
Feb 28, 2023
Report review
Verified review
Feb 27, 2023
Report review
Verified review
Feb 27, 2023
Report review
Verified review
Feb 27, 2023
Report review
Verified review
Feb 22, 2023
Report review
Verified review
Feb 22, 2023
Report review
Verified review
Feb 19, 2023
Report review
Verified review
Report review
Verified review
Feb 17, 2023
Report review
Verified review
Report review
Verified review
Feb 15, 2023
Report review
Verified review
Feb 13, 2023
Report review
Verified review
Feb 13, 2023
Report review
Verified review
Feb 8, 2023
Report review
Verified review
Actually 1 order was replaced , but it was considered as 2 orders , 1st order payment was delayed but automatically was placed and took the money from the sored card at PayPal, also items were missing each order was consist of 2 items , it looks that due to seller on reason send both package with on 1 item, other items were not shipped. what i was expecting different item was delivered but each box with 1 items , I am buying long time no such thing was done before
The buyer . A A Rajput
Report review
Verified review
Actually 1 order was placed , they but it was charred and ship the same items twice, and was both were charged , also each package with one missing item , perhaps was not in stock, kindly refund back the unzipped items
Thanks for the service
A Rajput
Report review
Verified review
Mar 2, 2023
I Dont get any answer from sales
Report review
Verified review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
Report review
Verified review
I'm a regular customer. Excellent service. Ordering was easy. I was kept informed of delivery date. And Conrad informed me that the item had been delivered successfully by UPS. The courier made a mistake by delivering it to a neighbour but because Conrad told me, I was able to track it down. Conrad also included an earthed plug adapter in the box. The kettle is great quality and works well. Excellent service. Dankeschön!
Report review
Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We always try to keep our customers informed in the ongoing process and are glad that they enjoy this service.