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Reviews for conrad.com
Top positive review
conrad.com customer
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Nov 14, 2022
Verified review
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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Top negative review
conrad.com customer
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Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
conrad.com customer
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9 days ago
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
WG
W G.
Spanien
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Sep 14, 2023
Verified review
conrad.com customer
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Aug 11, 2023
Verified review
Quick delivery.
conrad.com customer
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Jul 17, 2023
Verified review
Pathetic delivery service.
Expensive produc9.
conrad.com customer
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Nov 26, 2022
Verified review
Poor customer service response to problems
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time.
The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
conrad.com customer
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Feb 6, 2023
Verified review
parcel open at delivery
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
conrad.com customer
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Nov 19, 2022
Verified review
Do not get delivery at door step
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
conrad.com customer
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Apr 18, 2023
Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
conrad.com customer
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Nov 7, 2022
Verified review
Hi,
You should have possibility to choose express delivery
Answer by conrad.com
Nov 8, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Have a nice day,
Your Conrad Customer Service Team
conrad.com customer
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Dec 9, 2022
Verified review
For the future please use national post service instead of UPS. I had to pay fees...
Cheers
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Kind regards,
Your Conrad Customer Service Team
MV
Marko V.
Ljubljana
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Dec 8, 2022
Verified review
Problem with delivery due to uncorrect label issued by your staff
conrad.com customer
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Jan 12, 2023
Verified review
conrad was OK, website clear, efficient start and communication
Answer by conrad.com
Jan 22, 2023
Thank you for your feedback. Please feel free to give us feedback on how you think we can improve.
conrad.com customer
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May 9, 2023
Verified review
conrad.com customer
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Feb 9, 2023
Verified review
conrad.com customer
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Dec 13, 2022
Verified review
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
conrad.com customer
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May 10, 2023
Verified review
conrad.com customer
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Mar 22, 2023
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AR
A R.
Malta
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Mar 1, 2023
Verified review