Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Verified review
10 months ago
UPS couriers are a rip-off in South Africa.
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Verified review
10 months ago
Delivery fine but product quality poor.
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Answer by conrad.com
10 months ago
Hello, thank you for your message. If you are not entirely satisfied with your purchase, we offer a 30-day right to return. Please contact our helpdesk on www.conrad.com and we will do our best to find a suitable solution for you. Kind regards, Your Conrad Customer Care
Verified review
1 year ago
I received one piece of my order broken
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Verified review
10 months ago
Problems with delivery.
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Verified review
7 months ago
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Verified review
10 months ago
After my first order ended up in Austria instead of in Norway where it was supposed to go, I was refunded and took a chance ordering the same product again. Thank god it actually came, but it was broken at arrival. The glass in the door had separated from its metal sides. Instead of going through the nerve wrecking affair again, I decided to do what I could to make it work.
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Verified review
10 months ago
Your items are good, but u shipping management is poor. Insufficient information about my shipping details cause a delay in delivery.
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Verified review
9 months ago
slow feedback from Conrad, sometimes delivered items differ from one ordered
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