conrad.com- Logo - reviews

conrad.com
Reviews:

320 reviews in the last 12 months5,182 total reviews  

4.45
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(237)
(17)
Reset
2 days ago
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
Report review
Feb 13, 2024
 Verified review

Damage envelope Conrad (UPS)- Order number: 2009165524

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com
Report review
Answer by conrad.com
6 days ago
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 16, 2024
 Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel. Minden elusmeresem. Koszonom. Aida Kovacs
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 16, 2024
 Verified review
box came in damaged and open but luckily non of the content was missing
Report review
Answer by conrad.com
6 days ago
Dear Customer, I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
8 days ago
 Verified review
Received printer but none UK plug so can't use it 😢
Report review
Answer by conrad.com
6 days ago
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
Feb 8, 2024
 Verified review
Great platform and extremely quick delivery.
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
3 days ago
 Verified review
Conrad is best , product is super good !
Report review
Feb 15, 2024
 Verified review
Very quick delivery to Spain. Thank you.
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you very much for your positive feedback.
4 days ago
 Verified review
after sales service and availability
Report review
Feb 12, 2024
 Verified review
timely delivery & item mas described
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
Feb 12, 2024
 Verified review
Tuote OK. Paketti tuli sovitusti.
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
2 days ago
 Verified review
Speed and accuracy
Report review
5 days ago
 Verified review
Excellent service!
Report review
9 days ago
 Verified review
very fast delivery
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
Feb 1, 2024
 Verified review
Fast delivery.
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
2 days ago
 Verified review
Report review
10 days ago
 Verified review
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
11 days ago
 Verified review
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
Feb 14, 2024
 Verified review
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
 Verified review
Report review
Answer by conrad.com
6 days ago
Dear Customer, thank you very much for your positive feedback.