Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
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BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Goods (transformers) where received in good shape in spite of very poor packaging (boxes arrived beaten). Prices where nice, as also was the tech support, that helped us nicely.
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Verified review
Mar 14, 2023
We are satisfied that conrad hold to their commitment to supply even though the propose delivery date had past.
Item itself is as described. Absolutely happy with that.
The problem was with delivery!
I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!!
Surely any delivery driver should have left a note in my mailbox to say where they had left item?
Very disappointed in this as I have no idea how long it would have been left there.
This would make me think twice now about ordering from you again.
regards
J. Highlands
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Verified review
Jan 28, 2023
god product
this time the transport worked fine.
I hope that the web will work next time.
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Verified review
Jan 31, 2023
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Feb 22, 2023
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Verified review
Jan 9, 2023
Conrad part of order processing and communication premium level.
The thrust to UPS subcontractors was Lost. Unreliable sounding names etc.
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
please report any problems with the shipping service so that we can address the issue here.
Excellent business and prompt delivery of goods bought!👌
Bonus coupons for returning customers have lots of room for improvement though!!🙄
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
Verified review
Jan 6, 2023
Delivery & payment options "WORK" AS ADVERTISED.
Has always worked well in the past, and still does. ..
Thanx.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 17, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Jan 3, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Dec 13, 2022
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 22, 2022
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 4, 2022
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
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