conrad.comReviews:
392 reviews in the last 12 months5,108 total reviews
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Top positive review
Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
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Top negative review
Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Aug 16, 2023
Verified review
Excellent service from purchase to delivery
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 4, 2023
Verified review
Pleased
Very smooth transaction. Im very pleased.
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Answer by conrad.com
Nov 11, 2023
Dear customer,
thank you for your positive feedback.
Aug 24, 2023
Verified review
Fast delivery, goog quality of products.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 6, 2023
Verified review
Accurate, reliable and fast service. 👍😉
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 31, 2023
Verified review
Nice company. Nice product.good deal.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 8, 2023
Verified review
Super schnell gerne wieder
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 25, 2023
Verified review
Good price, fast dispatch
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
CW
claus w.
peacehaven
Aug 10, 2023
Verified review
schnell und zuverlässig
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 31, 2023
Verified review
Your professionalism
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 22, 2023
Verified review
Shipping was fest!
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Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 28, 2023
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Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 25, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 22, 2023
Verified review
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Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 20, 2023
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Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 17, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
AS
Armindo S.
Setúbal, Portugal
Aug 16, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Aug 7, 2023
Verified review
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Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
Report review
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
Feb 11, 2023
Verified review
Delivery Problems
Item itself is as described. Absolutely happy with that.
The problem was with delivery!
I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!!
Surely any delivery driver should have left a note in my mailbox to say where they had left item?
Very disappointed in this as I have no idea how long it would have been left there.
This would make me think twice now about ordering from you again.
regards
J. Highlands
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CM
Chris M.
Sidmouth
Jan 17, 2023
Verified review
I'm a regular customer. Excellent service. Ordering was easy. I was kept informed of delivery date. And Conrad informed me that the item had been delivered successfully by UPS. The courier made a mistake by delivering it to a neighbour but because Conrad told me, I was able to track it down. Conrad also included an earthed plug adapter in the box. The kettle is great quality and works well. Excellent service. Dankeschön!
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We always try to keep our customers informed in the ongoing process and are glad that they enjoy this service.