Reviews for conrad.com
4.42/5.00
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conrad.com- Logo - reviews
conrad.com - Voltcraft, Toolcraft, Apple, Samsung, EQ3
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-11-20T09:21:19Z 7 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
the most relevant critical review
2022-04-16T07:50:54Z 1 month ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-11-20T09:21:19Z 7 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
Read more
2022-04-16T07:50:54Z 1 month ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your honest feedback!
We are sorry to hear that you have not yet received a response from our cutomer service team.
Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue.
We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible.
We apologize for the inconveniences and hope to welcome you back soon nontheless.
Your Conrad Customer Service Team
Read more
What other customers say about their experience with conrad.com
2022-05-20T02:22:14Z 6 days ago
The Consignee address was wrongly mentioned on all the Invoices due to which we had to pay hefty penalty, it is also good for the business if you can share the export documents with your customer once the shipment is our of your wearhouse.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
6 days ago
Good day,
thank you for honest feedback!
We want to apologize for any inconveniences that were caused.
Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can resolve it as fast as possible.
Your Conrad Customer Service Team
2022-05-10T17:52:01Z 16 days ago
Where is the main product I ordered? I send me the case to my new phone I ordered for almost 1000 euros, and write me an email that my order has now been delivered! How about no. It has NOT been delivered.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
14 days ago
Good day,
thank you for your feedback!
We are sorry to read that you have not yet received your order or an answer from our customer service.
Your mail has been forwarded to the responsible employee, so that the issue can be resolved as fast as possible.
We thank you for your patience and hope to welcome you back soon nonetheless.
All the best!
Your Conrad Customer Service Team
2022-04-19T10:33:34Z 1 month ago
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 month ago
Good day,
thank you for your review.
We are sorry to hear that your delivered product was faulty.
Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
Your Conrad Customer Service Team
2022-03-09T07:32:30Z 3 months ago
Please send us the correct parts as per order.
Verified review|
2022-03-01T18:28:28Z 3 months ago
To see your ticket ID 15370388
Thank you.
Verified review|
2022-02-08T08:45:16Z 4 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
Verified review|
2022-02-17T15:10:22Z 4 months ago
Paket erhalten, von 6 Artikel waren 3 defekt.
Reklamation geschickt mit Fotos, keine Antwort.
Kundendienst scheint es nicht zu geben.
Verified review|
2022-01-25T10:05:39Z 4 months ago
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
Verified review|
2021-11-19T05:33:24Z 7 months ago
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane.
I didn't have the option to choose if I wanted all of my items in 1 package.
So I received an article first and then 1 week after the second.
A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile!
If I had had the choice I would have chosen to wait a week for the items to be sent together.
This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint.
I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option.
Every drop of water counts!
Verified review|
2021-08-27T13:00:23Z 9 months ago
The amount during the product checkout and the Final Invoice is not matching. Since the product is from another country there should not be any VAT for this product but we have charged 131 EUR for VAT. Also the product price is too costlier. Last time we have brought the same product with a price of 9-10 EUR per unit but from Conrad this is approx 20 EUR and VAT extra we have paid. Almost double.
Verified review|
2021-08-06T05:57:24Z 10 months ago
Took about 7 weeks to get the goods (arrived in badly damaged box). Two weeks until items were dispatched (about two weeks). One week after the dispatch notification from Conrad, UPS contacted me to pay the import duty which I did immediately. After that it took another 4 weeks for UPS to deliver, despite contacting them. Conrad Customer Services never replied to my email albeit receiving it.
Verified review|
2021-09-01T09:18:57Z 9 months ago
I am happy with the goods. I am unhappy that on the tracking advice I was provided by UPS it was noted that I was contacted on 24th August for information when I wasn't. I was then repeatedly informed by Fuugro that the package would be delivered on 26 August (even up to 30 August I was told 26 August!). UPS held the package until 30 August before contacting me, a full week! Unhappy
Verified review|
2022-01-24T11:16:20Z 4 months ago
The delivery was in schedule but the envelope was completly wet inside.
The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway.
But for a fee of 20€ I expect a propper delivery!
Verified review|
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Answer by conrad.com
4 months ago
Dear Customer,
Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
2021-09-30T08:31:45Z 8 months ago
I have never placed an order for this package. I have requested a quotation and there is no Purchase Order for this package. Also I have requested a quotation for a single type of Power supply and you provided a quotation for 2 and you have sent 2 items.
Verified review|
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Answer by conrad.com
8 months ago
Please send the unwanted items back and you will be reimbursed for them. This issue seems to have occurred as a result of your ordering system. Please have your IT look into why it would send us order when you update a quote.
2021-07-05T16:46:47Z 1 year ago
Must self investigate where the package was. Didn’t deliver as planned to my address. We stay home from 11 am to 16 pm. It was supposed to be delivered 12-14 pm. The package was delivered to pickup point without my knowledge.
Verified review|
2021-10-21T03:39:42Z 8 months ago
Doe het gewoon in het Nederlands en het is niet wat ik er van verwacht het is niet compleet je kan niks aansluiten je moet weer wat bestellen namelijk een relatie print. B197 en die heb ik nodig
Verified review|
2021-06-22T10:38:15Z 1 year ago
Delivery 6 days after order placed.
Wrong (much cheaper) parts sent, which were also wrongly labelled.
Credit note sent when refund to card requested.
Very bad service and attitude altogether.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 year ago
Hello, thank you for your message. We apologize for the incorrect delivery and the misunderstanding. A credit note is a necessary internal step for us to be able to issue a refund. What you are probably thinking of is a gift voucher, which is not the case here. Your inquiry is being processed this very moment and a refund will be issued shortly. Kind regards, Your Conrad Customer Care
2021-06-16T08:59:06Z 1 year ago
Made this order well over 6 months ago and had it changed several times without my say, customer service was extremely poor and honestly wouldn't ever order from yous again.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 year ago
Hello, thank you for your message. We apologize for the long delay with your order. We have been keeping you updated about the order process to the best of our knowledge, but unfortunately we did not receive stock from our suppliers in time. I see that your order was finally delivered last week. Kind regards, Your Conrad Customer Care
2021-07-24T18:41:50Z 11 months ago
i ve paid a lot of money via your website for a smartphone case and your delivery service ask me for an additional payment equal to what i sent you!
horrible
Verified review|
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Answer by conrad.com
10 months ago
Hello, thank you for your message. When ordering internationally you may be required to pay customs fees. This is different in every country and we do not have any influence over it, which is why we do not add it to your invoice. UPS will often pay the customs fees upfront in order to reduce the waiting time for the customer and then charge you upon delivery. Kind regards, Conrad Customer Care
2021-11-02T13:11:48Z 7 months ago
Hi
Half of my order arrived broken!!! I informed Conrad immediately of the accident!!!!
There was no reaction since????
I wish to be refunded......
BRGDS
Verified review|
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Reviews for conrad.com
4.42/5.00
Good
How is the rating calculated?
Trustmark for conrad.com
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updated on: 25/05/2022
certified since: 29/08/2013
conrad.com is checked and certified according to the Trusted Shops quality criteria
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Details about conrad.com
conrad.com- Logo - reviews
conrad.com - Voltcraft, Toolcraft, Apple, Samsung, EQ3
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger