conrad.comReviews

Hello, thank you for your message. When ordering internationally you may be required to pay customs fees. This is different in every country and we do not have any influence over it, which is why we do not add it to your invoice. UPS will often pay the customs fees upfront in order to reduce the waiting time for the customer and then charge you upon delivery. Kind regards, Conrad Customer Care

Hello, thank you for your message. We apologize for the incorrect delivery and the misunderstanding. A credit note is a necessary internal step for us to be able to issue a refund. What you are probably thinking of is a gift voucher, which is not the case here. Your inquiry is being processed this very moment and a refund will be issued shortly. Kind regards, Your Conrad Customer Care

Hello, thank you for your message. We apologize for the long delay with your order. We have been keeping you updated about the order process to the best of our knowledge, but unfortunately we did not receive stock from our suppliers in time. I see that your order was finally delivered last week. Kind regards, Your Conrad Customer Care

Hello, thank you for your message. Some articles are unfortunately out of stock at the moment. Please contact our helpdesk at www.conrad.com and we will be happy to provide further assistance. Kind regards, Your Conrad Customer Care

Hello, thank you for your message. We are sorry to hear your order did not arrive in perfect condition. Please contact our helpdesk and we will find a solution that suits you. Kind regards, Conrad Customer Support

Hello, thank you for your review. No emails have been received from you to this point. A solution to a complaint can only be offered when the complaint has been made. We will be in contact with you by e-mail to discuss this further. Best Regards, Your Conrad Customer Care Team

Hello, we apologize for the lack of a reply. We opened a case with UPS on May 3rd and still have not received a reply. I also see that it was delivered on the 5th. I hope the delivery resolved the matter for you. Kind regards, your Conrad Customer Care Team

We are sorry to hear that the item is not as you expected. You can, of course, return them for a refund for 14 days (30 days if you ordered from Conrad.com).

If the product does not work as you expect, you have a 14 day right to return (we by choice extend that right to 30 days at our shop). Please check out the FAQs on our website for details how to return or send us an email as sales @ Conrad .com