Dear valued customer, thank you very much for your purchase. We are terribly sorry if this was not clear enough, but in general extension cords are required for garden appliances shipped from Europe. Please be so kind as to drop us a short email in this matter, so we can make our best offer: sales@conrad.com. Thank you for your understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. We are terribly sorry to hear about the delay, and that DHL does not provide any updated when the parcel is in transit between countries. Please accept our deepest apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. We are terribly sorry for this inconvenience, but in cases like these we manually check the orders if we really have no way of providing you with our goods, which was confirmed this time unfortunately. Thank you for your understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your order. Please accept our deepest apologies if our correspondence was not received. We will immediately send you all the details from a different email address another time. Please be so kind as to check your junk folder also. Thank you for your understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. We are terribly sorry that we needed to have to disappoint you for so long, but were never receiving the promised delivery from the manufacturer on time. Please do not consider this business as usual with our company. Thank you ever so much for your patience and understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. We are terribly sorry that the manufacturer had let us down with the delivery date multiple times, and that we were only able to dispatch the goods on the 2nd of July. Thank you ever so much for your patience and understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies if there was a delay in correspondence, but your enquiry is definitely being processed. We have immediately forwarded all the details to the delivery company, and will solve this matter as fast as possible for you. Thank you ever so much for your understanding. Your Conrad Customer Care

Dear valued customer, thank you very much for your order. Please accept our deepest apologies for these complications, and do not consider this unfortunate case business as usual with our company. We are terribly sorry for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Sehr geehrter Kunde, vielen herzlichen Dank für Ihre Bestellung. Wir entschuldigen uns vielmals für die Lieferverzögerung. Es freut uns zu sehen, dass sie die Ware kurz nach Ihrer Meldung letztendlich erhalten haben. Vielen Dank für Ihre Geduld und Ihr Verständnis. Ihr Conrad Kundenservice

Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies for this mistake. We do our best to solve such issues as fast and as satisfying as possible. We are terribly sorry for any inconvenience caused. Thank you for your understanding and patience. Your Conrad Customer Care

Dear valued customer, thank you very much for your purchase. The second parcel was dispatched on the same day, we are sorry if it arrived later than the other one for unknown reasons. The voucher code is only valid on our german website www.conrad.de, from where you might have received the newsletter. Thank you for your understanding. Your Conrad Customer Care