Reviews for conrad.com
4.56/5.00
Excellent
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conrad.com- Logo - reviews
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Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger
the most relevant positive review
2021-11-20T09:21:19Z 10 days ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
the most relevant critical review
2021-11-19T05:33:24Z 12 days ago
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane.
I didn't have the option to choose if I wanted all of my items in 1 package.
So I received an article first and then 1 week after the second.
A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile!
If I had had the choice I would have chosen to wait a week for the items to be sent together.
This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint.
I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option.
Every drop of water counts!
Read the most relevant positive or most relevant critical review
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What other customers say about their experience with conrad.com
2021-11-19T05:33:24Z 12 days ago
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane.
I didn't have the option to choose if I wanted all of my items in 1 package.
So I received an article first and then 1 week after the second.
A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile!
If I had had the choice I would have chosen to wait a week for the items to be sent together.
This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint.
I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option.
Every drop of water counts!
Verified review|
2021-11-02T13:11:48Z 1 month ago
Hi
Half of my order arrived broken!!! I informed Conrad immediately of the accident!!!!
There was no reaction since????
I wish to be refunded......
BRGDS
Verified review|
2021-11-17T15:05:06Z 13 days ago
UPs was a mess and difficult to get in touch wiht
Verified review|
2021-09-30T08:31:45Z 3 months ago
I have never placed an order for this package. I have requested a quotation and there is no Purchase Order for this package. Also I have requested a quotation for a single type of Power supply and you provided a quotation for 2 and you have sent 2 items.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
2 months ago
Please send the unwanted items back and you will be reimbursed for them. This issue seems to have occurred as a result of your ordering system. Please have your IT look into why it would send us order when you update a quote.
2021-10-21T03:39:42Z 1 month ago
Doe het gewoon in het Nederlands en het is niet wat ik er van verwacht het is niet compleet je kan niks aansluiten je moet weer wat bestellen namelijk een relatie print. B197 en die heb ik nodig
Verified review|
2021-10-29T15:34:00Z 1 month ago
One of the tubes was broken upon the packet!!!
Verified review|
2021-09-01T09:18:57Z 3 months ago
I am happy with the goods. I am unhappy that on the tracking advice I was provided by UPS it was noted that I was contacted on 24th August for information when I wasn't. I was then repeatedly informed by Fuugro that the package would be delivered on 26 August (even up to 30 August I was told 26 August!). UPS held the package until 30 August before contacting me, a full week! Unhappy
Verified review|
2021-09-27T07:08:45Z 3 months ago
The items itself, is good, But u delivery is poor, u guys insert inadequate information on my shipping details. That cause delay in my delivery. Tq
Verified review|
2021-09-12T17:36:29Z 3 months ago
Just got ups bill for £66.26 why? Should this be paid by you??
Verified review|
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Answer by conrad.com
3 months ago
Hello, thank you for your message. When ordering to the UK you may be required to pay customs fees. UPS will often pay this upfront and present the bill to you upon delivery to reduce waiting time. If you require further assistance, please contact our helpdesk at www.conrad.com. Thank you for your understanding, Your Conrad Customer Care
2021-09-13T01:33:26Z 3 months ago
Delivery is delayed every time.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
3 months ago
Hello, thank you for your message. We are sorry to hear about the delay in shipping. Much to our regret we cannot influence the way UPS operates, nor do we have any way of expediting delivery after the parcel leaves our warehouse. If you require further assistance, please contact our helpdesk on www.conrad.com. Thank you for your understanding, Your Conrad Customer Care
2021-09-14T13:14:02Z 3 months ago
Slow delivery
Verified review|
2021-08-27T13:00:23Z 4 months ago
The amount during the product checkout and the Final Invoice is not matching. Since the product is from another country there should not be any VAT for this product but we have charged 131 EUR for VAT. Also the product price is too costlier. Last time we have brought the same product with a price of 9-10 EUR per unit but from Conrad this is approx 20 EUR and VAT extra we have paid. Almost double.
Verified review|
2021-08-06T05:57:24Z 4 months ago
Took about 7 weeks to get the goods (arrived in badly damaged box). Two weeks until items were dispatched (about two weeks). One week after the dispatch notification from Conrad, UPS contacted me to pay the import duty which I did immediately. After that it took another 4 weeks for UPS to deliver, despite contacting them. Conrad Customer Services never replied to my email albeit receiving it.
Verified review|
2021-01-10T02:48:16Z 1 year ago
Charge by bank wire, look like not recognized, had to send receipt by mail to speed up order status from pending to in process. Goods not yet send from shop either e-mail received with tracking link and I get mail to evaluate transaction which is incomplete. At this point can't be better evaluation.
Verified review|
2021-03-07T10:05:11Z 9 months ago
I wanted to cancel an order but couldn’t do that online!
I was told to raise a second order and reject the first order when UPS arrived.
Guess what - UPS delivered parcel 1 and parcel 2 went back to supplier.
I still I have the parcel. No communication from Conrad.
What a fiasco!
Verified review|
2021-07-05T16:46:47Z 5 months ago
Must self investigate where the package was. Didn’t deliver as planned to my address. We stay home from 11 am to 16 pm. It was supposed to be delivered 12-14 pm. The package was delivered to pickup point without my knowledge.
Verified review|
2021-03-11T09:38:09Z 9 months ago
On the 22 march you sent me 3 gears, 2 were correct one was 40 teeth instead of 20 teeth. Contacted you, and you sent me the same wrong gear again. Right package wrong gear inside.
Please help.
Winston Levitt
Verified review|
2021-06-22T10:38:15Z 6 months ago
Delivery 6 days after order placed.
Wrong (much cheaper) parts sent, which were also wrongly labelled.
Credit note sent when refund to card requested.
Very bad service and attitude altogether.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
6 months ago
Hello, thank you for your message. We apologize for the incorrect delivery and the misunderstanding. A credit note is a necessary internal step for us to be able to issue a refund. What you are probably thinking of is a gift voucher, which is not the case here. Your inquiry is being processed this very moment and a refund will be issued shortly. Kind regards, Your Conrad Customer Care
2021-05-20T04:09:55Z 7 months ago
Hi Conrad, today we received a delivery from you. order number 401839 and customer 52511804. We have ordered and paid for 3 secorutt trailer test cases. BUT WE HAVE ONLY RECEIVED 2
Verified review|
2020-12-06T11:51:53Z 1 year ago
It will be a Christmas present for our lovely grandaughter but the box is damaged in three paces and has clearly been opened before with a botched cellatape joint!
This is poor.
Verified review|
conrad.com- Logo - reviews
Answer by conrad.com
1 year ago
Hello,
Hello,
We are sorry for the poor condition of the item packaging upon arrival. I see that you are already in contact with our customer service department to resolve this. I checked the outgoing parcel photo and the goods appear to have left in mint condition. Best Regards,
Your Conrad Customer Care Team
Reviews for conrad.com
4.56/5.00
Excellent
How is the rating calculated?
Trustmark for conrad.com
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updated on: 30/11/2021
certified since: 29/08/2013
conrad.com is checked and certified according to the Trusted Shops quality criteria
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Details about conrad.com
conrad.com- Logo - reviews
conrad.com - Voltcraft, Toolcraft, Apple, Samsung, EQ3
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Contact
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorised representative
Ehrentraud Schreck, Daniel Infanger