I ordered a print from Art Photo Limited and I'm very happy with the print, however, I'm very disappointed with the framing quality. As soon as I opened the box and unwrapped the frame, all the pins on one side of the frame in the back fell off. These are the pins that are meant to keep the backing in place. I tried to fix it and they were impossible to put back and have them stay in. Also, when I hung it, the frame does not stay flush on the wall, instead it comes off the wall on one side. I wish I had not ordered the frame and just had it framed separately somewhere else, which is what I will end up doing anyway. The frame was a waste of money.
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Answer by artphotolimited.com/us-en
Mar 12, 2024
Hi,
We're truly sorry to hear about your disappointing experience with the framing quality of your print. Please don't hesitate to contact our customer service team for assistance. We're here to help resolve any concerns you may have and ensure you're fully satisfied with your purchase.
Loris
Dec 22, 2023
Verified review
The picture quality is not what I expected, I am willing to pay for good quality🙁
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