1 You are clear about when you ship and deliver and you met those dates within reasonable time.
2 My payment in S$ is fixed with no additional charges if I use Amex but you should know visa adds a 1% service fee to your price.
3 You have occasional “bonus” but it doesn’t work with what I buy.
4 there should be an easy search for single bottles that we can add to our main purchase to make it to free shipping, when we’re short by about S$100 or so.
Compared to your US portal and France portal, you pale in comparison in terms of selection. Yes SG is a much small market however it is growing and i am sure you agree. I would suggest you link your French portal with SG portal and offer wider selection. Anyway the wines come from the same warehouse in France. Yes, i also know that there might be infringement of rights for some wines that have local representation here however i am sure with your experience you can easily sort it out. Clasquin is doing a great job with the delivery and i am very happy with them. I would also like to buy more from Millesima if you are able to provide storage. Not sure about the rest of your customers but i am sure not many have more than 3 wine fridge at home like i do. Thanks
Had ordered 2 cases of Brunello which looked like cases of 12 but turned out cases of 2, making the wines extremely expensive. Millesima admitted the description on the website was confusing and that they changed to avoid further confusion yet they refused to take the wine back and refund me. Extremely poor customer service. I’ll think twice before ordering with them again.
Answer by millesima.sg
Mar 14, 2023
Thank you for your feedback, as we pay attention to our customers' comments, we indeed clarified the description. However, the quantity was indicated on your invoice “2 2btl Case” so 4 bottles at 20% off which is the final confirmation of your order. In case you did not want the bottles, you were able to refuse the delivery and return the wine at your charge as per our terms and conditions.
If you have any doubt about product description or any question, please do not hesitate to contact our customer service before confirming an order at: firstname.lastname@example.org