Reviews for millesima.sg
4.63
Excellent
Top positive review
millesima.sg customer
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Jul 20, 2023
Verified review
They have a wide selection of wines available. Delivery is quick and efficient though you should plan ahead as the shipment is done in blocks twice a month.
Despite the increase in prices this year there are still some good bargains though you have to search for them. Note that due to the price adjustment on the site some of the bottles are at the same price as what you would find locally (SG) or in some instances even higher, so do your comparison before purchasing.
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Top negative review
millesima.sg customer
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Feb 24, 2023
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Compared to your US portal and France portal, you pale in comparison in terms of selection. Yes SG is a much small market however it is growing and i am sure you agree. I would suggest you link your French portal with SG portal and offer wider selection. Anyway the wines come from the same warehouse in France. Yes, i also know that there might be infringement of rights for some wines that have local representation here however i am sure with your experience you can easily sort it out. Clasquin is doing a great job with the delivery and i am very happy with them. I would also like to buy more from Millesima if you are able to provide storage. Not sure about the rest of your customers but i am sure not many have more than 3 wine fridge at home like i do. Thanks
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Reviews for millesima.sg
millesima.sg customer
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Feb 24, 2023
Verified review
Compared to your US portal and France portal, you pale in comparison in terms of selection. Yes SG is a much small market however it is growing and i am sure you agree. I would suggest you link your French portal with SG portal and offer wider selection. Anyway the wines come from the same warehouse in France. Yes, i also know that there might be infringement of rights for some wines that have local representation here however i am sure with your experience you can easily sort it out. Clasquin is doing a great job with the delivery and i am very happy with them. I would also like to buy more from Millesima if you are able to provide storage. Not sure about the rest of your customers but i am sure not many have more than 3 wine fridge at home like i do. Thanks
millesima.sg customer
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Jan 13, 2023
Verified review
Lack of visibility for delivery
There is no visibility about the shipment once the order is placed. No Estimated time of delivery and after 1 month I had to send an email to enquiry about my order status. The lack of visibility on a delivery date even at the payment stage should be improved.
Answer by millesima.sg
Jan 16, 2023
Dear Customer,
We are sorry to read that you have not been satisfied with the delivery information and customer service. However you have received several informations: when placing your order online delivery lead time was indicated "delivery from 26th of December onwards" , on your order confirmation also "bi-monthly consignment, 5-7 days once shipped", you have received an email on the 15th of December informing about departure of your order and on the 20th of December to confirm that you will be contacted by the carrier within 24 hours to book a delivery date. You have contacted our customer service on the 15th of December and received a reply the same day. Delivery has been agreed and completed on the 29th of December.
Maybe some communications went to your spam folder. Also please kindly note our phone line (operated from France) is reachable from Monday to Friday, from 3PM to 11PM (Singapore time) please do not hesitate to leave a message and we will revert as soon as possible. You can also contact us at: customercare@millesima.com
We remain at your disposal for any information you may need.
Yours Sincerely,
Millesima Team
millesima.sg customer
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Dec 30, 2022
Verified review
They don’t provide any delivery date or even an estimate. Customer service unresponsive. Lines not working most of the time.
Answer by millesima.sg
Jan 2, 2023
Dear Customer,
We are sorry to read that you have not been satisfied with the delivery information and customer service. However you have received several informations: when placing your order online delivery lead time was indicated, on your order confirmation also "bi-monthly consignment, 5-7 days once shipped", you have received an email on the 1st of December informing about departure of your order and on the 7th of December to confirm you will be contacted by the carrier within 24 hours to book a delivery date. You have contacted our customer service on the 12th of December and received a reply the same day. Delivery has been agreed and completed on the 15th of December.
Maybe some communications went to your spam folder. Also please kindly note our phone line (operated from France) is reachable from Monday to Friday, from 3PM to 11PM (Singapore time) please do not hesitate to leave a message and we will revert as soon as possible. You can also contact us at: customercare@millesima.com
We remain at your disposal for any information you may need.
Yours Sincerely,
Millesima Team
millesima.sg customer
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Jan 19, 2023
Verified review
millesima.sg customer
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Dec 29, 2022
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