Review summary
Customers frequently praise the overall quality, durability, and design of the products. Fast and efficient delivery is highlighted in many reviews. Customer service is widely appreciated for being friendly, responsive, and helpful. Many customers find products easy to set up and use. Comfort, especially for loungers and beanbags, is often praised. Some customers mention issues with specific components or materials. There are reports of delays or issues with third-party couriers, including missed packages and poor handling. Some cite unhelpful AI responses or a lack of follow-up from customer service. A number of customers struggle with installation or unintuitive operation. Several reviews note firmness or ergonomic issues with certain products. Additionally, dissatisfaction is expressed over high prices, hidden fees, or unexpected delivery charges.
This text was automatically created by an AI system from user reviews.
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Verified
The products are easy to assemble and the quality is great. The only one that didn't last long was the Pensol. The hinge broke and it doesn't stand straight anymore.
So a thing to improve would be the Pensol´s hinges.
Reply from fatboy.com
Many thanks for the compliments. Have an amazing day!
Verified
It really did not look lile what I had expected. We have still old Fatboy shade with Marimekko Unikko curtaining and we love it. Even it is rather old, we ended up keeping it and storing this new one in our storage room.
Reply from fatboy.com
Hi,
It’s a shame the colour isn’t quite what you expected. The Marimekko is indeed one of our true classics – it’s lovely to hear that you’re still using it!
Have an amazing day.
Verified
I love your products, however if there was no delivery fees i would buy more products. With delivery fees the total price to buy an item, becomes non affordable.
Verified
Excellent products❤️
Verified
The lights look great and are easy to put up . They do however not last long on a charge . 1 keeps going after approx 2 hrs after fully charged . I also thought they would emit a stronger light . It is a soft glow .
Reply from fatboy.com
Thanks for the compliments, enjoy your Tuesday!
Verified
Nous avions déjà acheté un tapis similaire de la même gamme en damier mais mis côte à côte. On a l'impression qu'il n'est pas coupé droit.
Verified
Disappointed with the comfort level
Bought the cushion and the rocker and it’s much firmer than I expected as a combination. Hard to sit in. Maybe it will soften over time. The cushion is fine on the ground but not great on the base.
Verified
Problem caused by DHL. Package was left outside by the driver. Driver did misplaced it on other address or it is stolen.
The Support from Fatboy was great and helpful.
Reply from fatboy.com
Great to hear that we solved the case with you. Enjoy your new purchase!
Verified
Commande reçue rapidement. Lampes exactement comme sur la photo.
Verified
Great product, not great customer experience. The Jasper AI is useless, told me I wasn't able to order the product to the UK on the day it arrived at my house.
Reply from fatboy.com
Hi,
We're sorry to read that your experience hasn't been a succes. At the moment we're improving our AI skills, so hopefully these mistakes won't be made in the future.
Have a lovely day!
Verified
Pratique et ludique
Verified
The MIASUN is a very original idea
The MIASUN is a truly, very original concept for shade on the beach. It's far more modern and novel than the old-fashoned beach umbrella. It's a great concept, the drawback is that it is hard to set-up. The video about how to set it up is misleading.
We have to dig into the ground and use stones to secure the center poles that support the tent. We also have to dig into the ground and use heavy stones to secure the pins, particularly, the 2 pins on the back. Mere sand does not suffice to hold them. Somehow, you have to improve / change the design or material of the pins so that more easily can more steadily be secured on the ground.
Verified
The pouf seemed to arrive slightly stained. Also, not too keen on the light non-slip bottom on a dark pouf. Otherwise comfy, fun and quick shipping.
Verified
No information that 360,- nok would be added by dhl for delivering package to me. Made my purchase much more expensive than advertised.
Reply from fatboy.com
Thanks for your review. We have send you an email to explain this situation. Enjoy your purchase!
Verified
Quality and style just get better and better
Verified
Great product, speedy delivery
Verified
Just a great piece of kit. Wonderful
Reply from fatboy.com
Lovely to read that you are happy with your order, enjoy!
Verified
Rock & Roll
Found product difficult to use. Did not seem to be able ot 'rock' that much
Verified
Very easy quick successful process.
Reply from fatboy.com
That looks great. Enjoy your new purchase!
Verified
I liked Black Friday/winter sales. Would like more clear distinction between items that subscribe to free shipping and those that don’t.