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Review summary
Customers frequently praise the fast processing and shipping of orders, the responsive and helpful customer service, and the solid, protective packaging. The website is consistently described as clear and easy to navigate, making the ordering process straightforward. Many customers appreciate the ability to order custom-sized frames and choose from a wide range of colors and formats. Product quality is generally seen as positive, with many noting well-made, attractive frames, and overall, the products are considered good value for money. Some customers experience delays or problems with delivery services, and a few report receiving damaged goods due to insufficient packaging or rough handling by couriers. There are occasional concerns about product quality, particularly regarding materials, durability, or specific components like glass or acrylic. While custom sizing is valued, some customers note confusion or limitations with sizing options. A number of customers feel prices are high, especially when factoring in shipping costs or material choices. Additionally, several mention difficulties with assembling or mounting frames and request better instructions, fixings, or improvements to the mounting systems.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsYourdecoration.com
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Cross-market review
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Cross-market review
I discovered your products, browsed your website and saw the multitude of frames, namely CASTORLAND, TREFI, PUZZLE YOU in the 500 pieces have their own dimensions 48*36 47*33 48*34 etc., in the past I have been fooled... I even decided before knowing you, to stick them on 3mm MDF, because I do not keep the boxes. so with you it's perfect. if I could make a small suggestion: it concerns the wall fixings, as I'm not very skilled, it would be nice to pay a bit more and provide the 'fixings' or if not possible provide some kind of detailed documentation on this subject... anyway thank you, I will recommend more frames later for myself and others to whom I've passed the puzzle bug, it's a real addiction!!!!
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Reply from Yourdecoration.fr
Hello,\n\nThank you very much for your praise-filled comment. It makes us very happy.\n\nThe mounting supports are included in the price.\n\nHowever, if you opt for custom photo frames, the plastic glass is charged separately, as you can then choose between clear or anti-reflective glass.\n\nWe hope to see you again soon and wish you an excellent day.\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Lots of choice.
I was looking for a few nice and fitting photo frames. Your Decoration has a lot of choice in materials and formats. The only thing I still missed was a frame of 25 cm wide and 40 or 50 cm high. Now I had to take one that is 75 cm high. The delivery by DPD was worthless, by the way. I received three (!) times - even after a phone call - notifications that they could not deliver the package, even though I was definitely home. It seemed they did not feel like coming to my location. Now I had to cycle 5 km to a pick-up point (I don't have a car).
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Reply from Yourdecoration.nl
Good morning,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
It is possible to order photo frames in size 25x40 or 25x50cm from us. If you need assistance, you can call or email customer service. I would be happy to help you further. I will also ensure a solution for the photo frame you purchased.
It has not been delivered yet. You can refuse the package if you would like to get the correct size.
Looking forward to your next order. Have a great day!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
What a great company you are! Aside from delivering solid quality, you are persistent in delivering an ordered list, which initially didn’t arrive due to carrier DPD, arrived damaged the second time by carrier DPD, and finally a perfect copy on the third attempt. Each time, you responded kindly, spoke, and emailed. I can recommend your company to everyone!
Bryan, Breda
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Reply from Yourdecoration.nl
Good afternoon Bryan,
Thank you very much for your very nice review. We are pleased to read that you are so satisfied.
And when I latch onto something, I go all out...
I look forward to the next order. Have a nice day!
With kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Review after order
Hello, here is my review:
Pros:
* Great choice in the offered colors and formats.
* Fast delivery
* Reliable customer service
Cons:
* No plain white sheet the size of the frame (useful in case of a puzzle with margins). But I am not objective, I use these frames only for framing puzzles. I am probably the only one requesting this white sheet. I understand that this might not be your 'customer' priority.
* After removing the protective films, the 'recycled glass' support is blurry. It makes the image darker. I have to buy transparent 'recycled acrylic glass' supports in DIY stores. The result is really better, image much sharper.
Sincerely
Magalie Manesse
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent feedback. We're very glad to hear you are satisfied.
Thank you for letting us know. I've forwarded it to the appropriate department for handling.
Looking forward to receiving your next order. Have a great day!
Sincerely,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Panorama frame ordered in 90x20. Elsewhere much more expensive, here much cheaper due to no real glass (acrylic)
Arrived well packaged. Poster cut to size and could go directly into the frame. Film removed from the acrylic, closed the frame and looks perfect. (There were scratches on the film, but the acrylic was still perfect, so it protects well). Very satisfied.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
I look forward to your next order. Have a great day!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
Verified
Cross-market review
After a fire in 2011, I lost my complete...
After a fire in 2011, I lost all my belongings, including a replica of the Spanish Civil War, made by Picasso. Such a beautiful painting, you can look at it for hours and discover something new each time. A wonderful masterpiece by a master. Now, ordered again from YourDecoration and hung in my new apartment, my inventory is complete again. Delivery was very fast, beautiful black frame, just what I expected. I thank YourDecoration for the fast and very correct service!
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Reply from Yourdecoration.nl
Good morning,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\nGlad we could help in making your new apartment complete again. Enjoy it!\n\nI look forward to your next order. Have a great day!\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
The value for money could be improved. The acrylic glass is cheap.\nThe delivery was a nightmare. There were 5 of us at home waiting for the delivery. The delivery person tried to call me while I was in the bathroom, and I tried to call him back 3 times without success. He rang the doorbell and my daughter told him that the garden gate was not locked and that he could leave the package inside the garden and that she would meet him at the gate. When she arrived at the gate, she heard the delivery vehicle leaving… with my package that I had to retrieve myself even though the high delivery costs justified home delivery. A disappointing experience.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,\n\nThank you very much for your feedback. I am sorry to hear that your experience with the delivery service was not satisfactory.\n\nI have forwarded your complaint to the delivery service so they can address it with the concerned delivery person.\n\nOn behalf of Your Decoration, I apologize for the delivery process. This level of service is unacceptable for us.\n\nDespite this experience, I hope to have the pleasure of serving you again on your next order.\n\nHave a nice day!\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Good value for money
the price and the possibility of having an almost personalized square format
I am a photographer so I regularly use frames
do better? : put glass instead of unusable plastic. Fortunately, I never use glass to exhibit because it tends to diminish the visual impact of the photo.
The back fixation is a bit tight, it's too snug, and the 'twist knobs' hit against the edges of the frame
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
Verified
Cross-market review
What to do better?
Put more pins on each side, place 5 instead of 3 on a frame of 70 x 70 cm like the ones I ordered: 3 pins are not enough to hold the whole against the PVC glass.
Furthermore, use real solid wood for the frame and do not cover it with faux wood paper, and frames that are sturdy, that do not sag under the weight when grabbed in the middle.
Sincerely
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to your next order. Have a great day!
Sincerely,
Marga
Customer Service
Your Decoration
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Cross-market review
Verified
Cross-market review
Package in poor condition but site and customer service are top-notch!
Although I received the package in a deplorable and therefore unusable condition, it matched what I wanted. I regret that carriers (chronopost, the post) take no care of the packages.
Kudos to the serious site. Email sent upon receipt, response received in less than 5 minutes offering either re-manufacturing or a refund. I chose the refund. Immediately processed and well received. So even though I don't have the frame, 5 stars for the customer service and seriousness of the site and despite everything their choice on the site.
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear you are satisfied.
We look forward to receiving your next order. Have a nice day!
Best regards,
Romee
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Everything great
Gladly! Here is a formulated review:\n\n⭐⭐⭐⭐⭐\n\nThe website is clear and simple. All information is well explained, making the ordering process straightforward. The selection is large and offers many possibilities. I especially appreciated that you can order custom-size frames. Shipping was also very fast – my order arrived after just three days. Overall, a very recommendable experience, happy to return.
Automatically translated from German
Reply from yourdecoration.de
Hello,\n\nThank you very much for your kind review. We are pleased that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nRomee\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
I have already given a very good review. Here it was:
Dear Ladies and Gentlemen,
Today my aforementioned delivery with the order number 279643-DE has arrived.
I wanted to express that I am absolutely satisfied with the execution, the very fast delivery, and the customer communication that took place. In my opinion, there is not a single small point of criticism. Truly an all-around strong service.
The product is exactly what I was looking for.
Thank you very much!! I will recommend you.
Automatically translated from German
Reply from yourdecoration.de
Good day,
Thank you for your kind review. We are pleased that you are satisfied.
I look forward to your next order and wish you a wonderful day.
Kind regards,
Romee
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Good picture frames and price
I am ordering from yd for the third time now and have never been disappointed. Once, I left the film on the glass and thought the glass was scratched. For this complaint, which wasn't really a complaint, they even called me back personally. Absolutely top-notch, I am happy to order again.
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Reply from yourdecoration.de
Good day,\n\nThank you very much for your kind review. We are pleased that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
Verified
Cross-market review
Beautiful frames at a reasonable price
Matte black aluminum slim profile frame that I wanted for my photos (model Kent). It is beautiful and elegant, just as shown on the website, and looks great. On the downside, the frame is very thin and only gets stability when the back is mounted. The anti-reflective plastic glass is not of the best quality and reduces image sharpness, so I have decided not to use it. Regarding the price, I consider it a good purchase.\nAs for the service, the frames arrived well packed and within the expected timeframe.
Automatically translated from Spanish
Reply from yourdecoration.es
Good afternoon,\n\nThank you very much for your kind review. We appreciate it greatly.\n\nWe look forward to your next order and wish you a good day.\n\nSincerely,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Beautiful frame and light for 70*90
Light 70*90 frame, which is very good.
I put my diamond painting in it.
The anti-reflective plexiglass (even when the protections on each side are removed) prevents the shine of the resins, which is a shame.
But the anti-reflective effect would be perfect for a puzzle or a poster.
The frame was sent the day after the order, arrived very quickly and was perfectly protected. The package tracking via email was very good.
The antique gold color of the frame is very pretty.
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Good service
Ordering was easy. Clear website and lots of choices. Fast delivery. The package was damaged by the transport company. A corner of the photo frame had a break. After contacting customer service by phone and sending photos, received a new photo frame. Top service!
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
I look forward to the next order. Have a very nice weekend!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
Verified
Cross-market review
Hello and I wish you a nice day…
Hello and I wish you all a nice day. First the good. Due to the image size, I chose metal frames (frame stability), this demand was fully met. 👍 Now, however, the less good to bad aspects. The corner processing is poor, sharp edges with burrs - risk of injury! - and visible profile material (aluminum). The advertised anti-reflective property of the glass (in the Kent model) does not exist, which leaves me very dissatisfied. Additionally, the glass thickness does not meet expectations as this very thin and unfortunately flexible material, even in framed state, easily warps and reflects distorted light lines. With the metal frames that is somewhat acceptable since you rarely handle the frames frequently. With the so-called "anti-reflective" glass, that is not acceptable. Or were the wrong glass panels accidentally sent to me??? Under the current aspect, the performance does not match the price. Best regards Bernd Gneist.
Automatically translated from German
Reply from yourdecoration.de
Good morning,
thank you very much for your feedback.
I will forward this information to the relevant department.
I see that you have already contacted customer service and received new plastic glass panels.
I wish you a nice day.
Romee
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Super service! We had ordered two frames that were delivered damaged. With some photos, it was handled very quickly and very well. Mistakes can happen, and if you solve them like this, I can only be very positive. Now I'm very happy with the two new frames.
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Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. It pleases us to read that you are satisfied.\n\nI look forward to your next order. Have a great weekend!\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Very good value for money, a very good choice of colors, and the fact that we can have tailor-made. What you don't find in the big DIY stores where everything is imposed. You never find the right size and the right color.
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
Verified
Cross-market review
Excellent products delivered quickly. The only downside is the breakage during deliveries. The small frames are fine, but the large frame! Impeccable packaging, but all corners broken. With glue and fixing brackets, I was able to save the product! However, I recommend this company.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
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4.64
Excellent30 reviews
since May 5, 2023
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Discover different forms of wall decoration with us. You can decorate your wall with photo wallpaper. Provide your wall with a (framed) poster or simply buy a beautiful photo frame to hang your own ar...
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